Reference code: JR132296
Qui sommes-nous ?
Une Maison de Joaillerie & Haute Joaillerie qui valorise des savoir-faire exceptionnels dans un univers empreint de créativité, d'enchantement, de culture et de poésie !
En nous rejoignant, vous côtoierez nos experts passionnés et vous contribuerez aux différents projets qui permettent à la Maison de se réinventer régulièrement. Notre Maison recherche des personnes aux multiples talents qui contribuent à la transmission et au développement de ses expertises avec exigence et bienveillance.
Chez Van Cleef & Arpels, nous sommes fiers d’accueillir des talents aux parcours et expériences variés. Nous sommes convaincus que cette richesse de perspectives nourrit la créativité et le savoir, pour atteindre l’excellence.
YOUR MISSION:
This is a unique 2-year apprenticeship in Van Cleef & Arpels Boutique in London. You will be supporting the Boutique team on front of house related activities and receive training in the areas of customer service, customer insights, organisational and communication skills, along with business awareness.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
HOW WILL YOU MAKE AN IMPACT?
Clienteling
- Assist Sales Associates during presentations (welcome clients, serve the drinks, bring products)
- Prepare & wrap the products
- Process the sales (prepare product related documents, follow payment procedures…)
- Support sales team in their daily clienteling activities
Maison Identity
- Follow Brand visual identity guidelines (visual merchandising, day-to-day maintenance)
- Provide support for event organisation
Customer Service
- Assist Sales Associates during CS presentations
- Perform CS activities allowed in the boutique (shining, engraving)
- Prepare & wrap products
- Process the CS (prepare product related documents, follow payment procedures) when needed
Client Experience & In-Store Journey
- Welcome client and ease their waiting (offer drinks, show catalogues, tour of the boutique, inform on waiting time…)
- Support Sales Associates in client presentation preparation
- Review and set-up the workspace
- Check daily the cleaning of counters, displays, and windows
Operations
- Review and set-up back-office sales tools (catalogues, boxes)
- Contribute to operational tasks if needed (stock counts, safe replenishment, price tags update, consumables management, deliveries pick-up & drop-off)
- Monitor supply stock (consumables, drinks, stationary)
Training
- Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Experience in customer facing roles (like retail, hospitality, tourism)
- Excellent communication skills
- Excellent English language skills (oral and written)
- Understanding of luxury retail service standards, particular attention to detail
- Ability and willingness to work retail hours, including weekends
- Ability to work in a fast pace environment, flexible mindset
- Understand the job implications of belonging to a multicultural and cross-functional environment and business
- Look for solutions to increase customers or suppliers satisfaction
- Identify ways to improve efficiency and effectiveness of work
