Reference code: JR133403
Richemont, l’un des leaders mondiaux dans le secteur du luxe, possède différentes Maisons spécialisées dans la joaillerie, l’horlogerie et les accessoires haut de gamme. Chaque Maison incarne fièrement une tradition de style, de qualité et d’artisanat et Richemont s’efforce de préserver l’héritage et l’identité propres à chacune d’elle. Dans le même temps, nous nous engageons à innover et à concevoir de nouveaux produits en accord avec les valeurs de nos Maisons, à travers un processus de créativité permanente.
YOUR MISSION:
Diagnose and repair watches (mainly QS) and support sales interventions.
HOW WILL YOU MAKE AN IMPACT?
- Diagnose and repair watches, primarily focusing on quartz systems, ensuring high-quality service and customer satisfaction.
- Operate and adjust complex machinery and systems to optimize quality and productivity, generating solutions to complex inefficiencies.
- Lead day-to-day operations within the store department, providing guidance and support to team members.
- Deliver complex or nonstandard service operations, occasionally acting as a first-line supervisor for transactional operations.
- Troubleshoot and diagnose equipment for emergency repairs, and perform preventive maintenance routines to ensure operational efficiency.
- Provide exceptional customer service, identifying opportunities to secure new business and support customer retention. Responsibilities include processing cases, handling complex queries, and resolving customer issues.
- Conduct inventory-control management activities following established procedures to maintain accurate stock levels.
- Adhere to the organization's health, safety, and environment (HSE) policies and procedures, identifying and mitigating risks to safeguard the environment and the well-being of self and others.
- Develop a thorough understanding of the organization's policies, procedures, regulatory codes, and codes of conduct, ensuring compliance with mandatory standards.
- Continuously enhance process and technical skills through participation in assessment and development planning activities, as well as formal and informal training and coaching.
- Possess post-secondary non-tertiary education and demonstrate the ability to work independently as an experienced practitioner.
- Exhibit limited managerial experience, with the capability to lead and support team members effectively.
