Reference code: JR133665
Qui sommes-nous ?
Une Maison de Joaillerie & Haute Joaillerie qui valorise des savoir-faire exceptionnels dans un univers empreint de créativité, d'enchantement, de culture et de poésie !
En nous rejoignant, vous côtoierez nos experts passionnés et vous contribuerez aux différents projets qui permettent à la Maison de se réinventer régulièrement. Notre Maison recherche des personnes aux multiples talents qui contribuent à la transmission et au développement de ses expertises avec exigence et bienveillance.
Chez Van Cleef & Arpels, nous sommes fiers d’accueillir des talents aux parcours et expériences variés. Nous sommes convaincus que cette richesse de perspectives nourrit la créativité et le savoir, pour atteindre l’excellence.
ARE YOU A GOOD MATCH?
You have extensive experience in luxury retail management, with a proven track record in driving commercial performance, leading teams and delivering exceptional client experiences.
Results-driven, client-oriented and commercially minded, you demonstrate strong leadership skills and the ability to develop effective business strategies while ensuring operational excellence.
You are passionate about people development, with the ability to inspire, coach and motivate your team to achieve ambitious objectives while fostering a positive and collaborative working environment.
Your strong business acumen, entrepreneurial mindset and genuine passion for luxury, craftsmanship and client relationships will be key to your success.
WHAT ARE WE EXPECTING FROM YOU?
As our Boutique Manager, you will lead the boutique’s commercial performance, oversee daily operations and ensure an exceptional client experience while developing a high-performing team and strengthening the Maison’s presence in the market.
Your main responsibilities will include:
* Defining and implementing the boutique’s commercial strategy and action plans to achieve sales targets, profitability and business objectives.
* Monitoring and analyzing boutique performance and KPIs, identifying opportunities for growth and implementing corrective actions when required.
* Leading, inspiring and developing the boutique team to foster a high-performance culture and ensure the achievement of individual and collective objectives.
* Ensuring the delivery of an exceptional and personalized client experience in line with the Maison’s standards of excellence.
* Developing and implementing clienteling strategies to strengthen client loyalty, expand the client portfolio and drive long-term business growth.
* Building and maintaining strong relationships with key clients while identifying opportunities for new client acquisition.
* Overseeing daily boutique operations, ensuring operational efficiency and compliance with the Maison’s policies, procedures and standards.
* Managing boutique budgets, resources and overall profitability while ensuring effective cost control.
* Identifying talent development needs and providing regular coaching, feedback and performance management to support individual and team growth.
* Collaborating closely with Retail Management and cross-functional teams to ensure alignment with the Maison’s strategic objectives.
* Representing the Maison within the local market, strengthening its visibility, reputation and relationships with key stakeholders.
* Fostering a positive, inclusive and collaborative working environment while acting as a role model for the Maison’s values and culture.
MORE THAN A ROLE… WE RECRUIT FOR A CAREER!
By joining Van Cleef & Arpels, you will be part of a Maison where employee development and career progression are at the heart of our ambition.
You will benefit from an integration journey designed to immerse you in the Maison’s culture, history and savoir-faire, while developing your expertise through enriching experiences and learning opportunities.
THE RECRUITMENT PROCESS
If your profile matches our search, you will be contacted by our Talent Acquisition team for an introductory conversation.
You will then meet with the Hiring Manager and relevant stakeholders to further discuss the role, your experience and your aspirations.
Otherwise, you will receive an email to inform you that your application has not been successful.
