Reference code: JR133788
Richemont, l’un des leaders mondiaux dans le secteur du luxe, possède différentes Maisons spécialisées dans la joaillerie, l’horlogerie et les accessoires haut de gamme. Chaque Maison incarne fièrement une tradition de style, de qualité et d’artisanat et Richemont s’efforce de préserver l’héritage et l’identité propres à chacune d’elle. Dans le même temps, nous nous engageons à innover et à concevoir de nouveaux produits en accord avec les valeurs de nos Maisons, à travers un processus de créativité permanente.
Localisation: Plan-les-Ouates, Genève
MAIN TASKS
Within an international and multi-branded environment, Richemont Customer Service (RCS) mission is to provide an efficient organization model to optimize the worldwide Customer Service operations, bringing efficiency, consistency, performance and control. The RCS department is currently opening an internship position as Project Manager Assistant. The aim of the internship is to provide support to Project Managers involved in defining/applying the Group’s customer service program through strategic, operational and organization projects.
KEY RESPONSIBLITIES
1. Contribute to continuous improvement projects related to the organization, structure and control of the worldwide service centers network:
· Define operational standards (lean management, process optimization, 5S, HSE, compliance, etc.)
· Implement new Digital solutions (Diagnostic tool, repair tool…)
· Provide technical guidance and support to our service centers based on our Maisons policies
· Document operational procedures and guidelines to be rolled out in service centers
· Support Richemont Maisons and Regions in the implementation of harmonized business processes
· Define project roadmap, monitor the progress and maintain deadlines
2. Review operational performance and organizational efficiencies of our repair service centers:
· Review and enhance analysis tools to measure efficiency (i.e. STO, VSM…)
· Build a benchmark grid to compare service centers performance
· Perform data analysis and provide Management report
· Define potential areas for improvement
· Perform regular status with involved entities and direct report
YOUR PROFILE
· You have a master’s degree in engineering
· You have excellent written and oral communication skills in English and French.
· You have excellent listening and communication skills
· You have good knowledge of project/organization management and are results-oriented
· Proactivity, Adaptability, and Autonomy
· Ability to travel worldwide
· Good computer skills including Microsoft Office
· SAP knowledge is a plus
· You are available for a 6-month or internship
· You have an internship agreement with your school/university
