Reference code: JR134339
Qui sommes-nous ?
Une Maison de Joaillerie & Haute Joaillerie qui valorise des savoir-faire exceptionnels dans un univers empreint de créativité, d'enchantement, de culture et de poésie !
En nous rejoignant, vous côtoierez nos experts passionnés et vous contribuerez aux différents projets qui permettent à la Maison de se réinventer régulièrement. Notre Maison recherche des personnes aux multiples talents qui contribuent à la transmission et au développement de ses expertises avec exigence et bienveillance.
Chez Van Cleef & Arpels, nous sommes fiers d’accueillir des talents aux parcours et expériences variés. Nous sommes convaincus que cette richesse de perspectives nourrit la créativité et le savoir, pour atteindre l’excellence.
Are you a good match?
You have professional experience in a contact center, customer service, retail, or eCommerce environment.
You have comfort with virtual client interactions and sales.
You have ability to quickly absorb extensive information and adapt to various situations.
You have experience using Salesforce, CRM, SAP, or other comparable email and chat management tools plus.
What are we expecting from you?
- Advise selling and clienteling: You will drive sales and cultivate new and existing client relationships through exceptional service; developing and executing a clienteling plan for the clients and prospects. You will assist with special projects, as needed and capture client data, effectively utilizing the tools. You will display strong selling and negotiating skills; overcoming objections and asking probing questions to close sales and gain understanding of client needs and motivations.
- Understand and answer client expectations: You will handle & solve client inquiries and comfort with outbound calls to continue client relationships. You will provide written responses to customers’ inquiries via email, chat, and social media, meeting our service expectations and follow-up client satisfaction KPIs and answer clients following their questionnaire feedbacks & handle positive action cards.
- Maison identity and expertise: You will know the Maison’s products & history to confidently provide advice to customers and stay abreast of launches, campaigns, and internal processes.
- Client Experience & customer service: You will guarantee consistency across the different channels (online retail, boutiques network) and be responsible for CS activities & ensure customer service excellence. You will provide with care advise on creations, gather client CS information, register the products for repair / maintenance and communicate all relevant information in a pro-active way. You will drive client to boutique for CS activities allowed there when not possible via CRC service.
More than a role…. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The recruitment process
Send your application online.
If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview. Along the recruitment process you will meet the local Team Manager, local Talent Acquisition Specialist, local Client Relations Center Manager, local Human Resources Specialist, local Senior Online Retail Manager.
