Reference code: JR134483
Guidée par une inépuisable soif d’innovation et de créativité, inspirée par les paysages naturels et paisibles de sa Vallée de Joux natale, Jaeger-LeCoultre se caractérise depuis 1833 tant par sa maîtrise des complications que par la précision de ses mécanismes. Baptisée « l’horloger des horlogers », la Manufacture témoigne d’un esprit d’innovation permanent qui lui a permis de créer plus de 1’400 calibres différents et d’obtenir plus de 430 brevets. Portés par 190 ans d’expertise, les horlogers de la Grande Maison conçoivent, produisent, décorent et subliment des mécanismes dotés d’un niveau de sophistication et de précision incomparable, associant passion et savoir-faire séculaire, reliant le passé à l’avenir – des pièces d’exception qui se révèlent à la fois intemporelles et dans l’air du temps. Avec 180 savoir-faire réunis sous un seul et même toit, la Manufacture crée des montres qui associent ingéniosité technique et beauté esthétique d’une façon unique et parfaitement reconnaissable.
Key Responsibilities
Boutique Operations
· Proactively collaborates with boutique teams to achieve operational excellence.
· Ensures that all boutique team members are aware of, and are compliant with all policies, SOPs and guidelines.
· Consolidates and prepares commission payouts on a monthly basis.
· Uniform management for all boutiques (order approval, buffer stock management, budget tracker)
· Support onboarding of new hires including uniform coordination and ensure timely access to all Maison systems.
· Co-ordinates the operational needs of the boutiques (air-conditioner servicing, pest control, floral arrangements etc.)
· Actively provides support in the planning and execution of boutique activations.
CRM support
- Manage CRM tools and leverage their full capabilities for client interaction and data management.
- Monitor and analyse CRM KPIs and cross-channel business trends to provide insights to optimize client retention, reactivation, engagement and conversion.
- Oversee integrated CRM campaigns and client communication across all touch points, ensuring a consistent and cohesive brand experience.
- Define omnichannel CRM guidelines and best practices to support customer engagement and suggest new client acquisition strategies to optimize and expand the customer base and optimize sales growth across the retail network.
- Partner with boutique teams to strengthen clienteling practices and CRM adoption within stores.
E-commerce Management
- Management of all e-commerce orders
- Liaise closely with the CRC team to maximise e-commerce sales and facilitate cross-channel conversion.
CANDIDATE PROFILE
- You have 4+ years of experience in the luxury commercial or retail industry holding a bachelor’s degree.
- Extensive experience in working in multicultural environments with multiple and diverse management stakeholders.
- You are an expert in Microsoft PowerPoint, Excel and have high proficiency in Reporting tools.
- You are known for your strategic and leadership ability, strong communication skills, client-oriented, team-player, structure and organized.
- You are an expert in analytical skills and is strives in working with data & database universe
