Reference code: JR135123
Qui sommes-nous ?
Une Maison de Joaillerie & Haute Joaillerie qui valorise des savoir-faire exceptionnels dans un univers empreint de créativité, d'enchantement, de culture et de poésie !
En nous rejoignant, vous côtoierez nos experts passionnés et vous contribuerez aux différents projets qui permettent à la Maison de se réinventer régulièrement. Notre Maison recherche des personnes aux multiples talents qui contribuent à la transmission et au développement de ses expertises avec exigence et bienveillance.
Chez Van Cleef & Arpels, nous sommes fiers d’accueillir des talents aux parcours et expériences variés. Nous sommes convaincus que cette richesse de perspectives nourrit la créativité et le savoir, pour atteindre l’excellence.
As a key leader within our high jewellery maison, you will play a pivotal role in driving sales, ensuring an exceptional client experience, and supporting the overall operational excellence of the boutique.
What are we expecting from you?
- Drive turnover by maximizing sales and fostering strong customer loyalty, ensuring an exceptional client experience in line with our high standards.
- Oversee product presentation, handle customer disputes, and manage special orders, collaborating with operational departments for smooth execution.
- Support the Boutique Manager in leading and developing the team, fostering a positive work environment, managing schedules, and ensuring a strong shopfloor presence.
- Implement and monitor clienteling strategies, including customer development objectives, gifting, and effective use of sales support tools.
- Manage the financial, administrative, and audit aspects of the store, including cash transactions, stock control, inventories, and after-sales service operations.
- Ensure compliance with all business practices and procedures, manage general housekeeping, and liaise with House and Group support services.
- Analyze commercial and financial performance, prepare weekly reports, and contribute to the business plan for positive impact.
Are you a good match?
- Previous experience in luxury retail, preferably within fine jewellery or high-end products, with a strong focus on sales and customer service.
- Demonstrated leadership and team management skills, with the ability to support, motivate, and develop a team.
- Strong understanding and proven experience in clienteling.
- Excellent organizational, administrative, and analytical skills, with proficiency in financial and stock management.
- Strong attention to detail with the ability to handle multiple tasks simultaneously and prioritize effectively.
- Ability to establish and maintain effective relationships with customers, gaining their trust and respect.
- Excellent communication and interpersonal skills.
- Fluency in Italian and English is a must
More than a role…. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.
The recruitment process...
Send your application online. If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview. Along the recruitment process you will meet the Retail Director, HR Business Partner and Managing Director. Otherwise, you will receive an email to inform you that your application has not been successful.
WHAT WE OFFER
- CCNL Commercio
- Salary Range 50K-60K
- Annual bonus plan
- Commission scheme
- 8 EUR Meal Vouchers per working day
- Welfare
