Reference code: JR125478
The Oldest Fine Leather Goods House in the World
Founded in 1829, Delvaux is a truly Belgian brand. In fact, it was even born before the Kingdom of Belgium, which was only established one year later, in 1830.
Created in Brussels by the innovative Charles Delvaux, la Maison has remained at the forefront of luxury leather goods for nearly two centuries because of its savoir-faire, uncompromising craftsmanship and the outstanding quality of its creations.
At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.
Client & Events Manager
Delvaux | New York City
Reports to: Retail & Client Director
Role Overview
This role is a key member of the regional HQ, responsible for supporting event planning and retail training strategies to drive and maximize sales for Delvaux stores across North America. This involves planning and executing events, developing client communication plans, aligning with merchandising strategies, and implementing retail activation plans to recruit new clients and enhance client engagement.
Responsibilities
Retail & Event Strategy
Support with event planning and retail strategy to drive the revenue in North America
Plan and produce events and trunk shows in different markets
Develop in-store retail event calendar & activities aligning with market calendar and global launch plan
Develop events & joint promotion campaigns to recruit new clients
Align Retail Activation Plan with Client, Product & Communication strategy
Close engagement with landlord resources for in store activity organization with shopping mall client database leverage
Client Relationship Management (CRM)
Develop client communication plan in line with drive-to-store activities
Plan the various client engagement activities, ensure the implementation & measure the results and performance
Monitor regularly by boutique regarding client contact and follow up actions
Define local Client & CRM strategy and actions aligned with annual business plan
Develop key strategies on contact acquisition, client acquisition, retention and re-activation
Design & optimize client journey and client experiences across boutiques and touchpoints
Develop client follow up programs, in-boutique experiential activations
Monitor data capture & CRM KPIs and develop improvement plans to reach monthly & annual targets for the region and per store
Conduct CRM data analysis with insights sharing
Manage all CRM tools according to HQ guidelines
Support planning and communication with stylist, partners and retail network
Initiate partnerships to drive traffic to the boutiques while respecting the branding positioning and regional strategy
Training & Development
Support Selling Ceremony and Client Journey trainings
Conduct CRM training with each store to help them reach target and track the necessary KPIs
Product, Image, Selling & Storytelling are at the heart of our client experience. You are responsible for creating, developing and supporting the global roll-out of the company’s training strategy
Build a training strategy with all Region Trainers and define KPI and achievement targets
Develop and creation of the training collection and technical books
Creation of digital training and retail meeting content
Organize an induction day for Retail or HQ new-hires
Creation of Product Launch Plan and Product Training Guides
Operational & Cross-Functional Support
Align with the Merchandising strategy to understand and drive the buying pattern per client target
Participate in updating different, creating, maintaining and optimizing different systems
Creation of a Product News document who regroups training, CRM, digital, merchandising and communication qualitative information.
Collect feedback from regions and share with teams the results.
Qualifications
Minimum 10 years of professional experience related to client relations; luxury goods related industry preferred
Previous omnichannel experience
Exhibit a professional communication style both verbal and written, excellent organizational skills and presentation skills
Detail oriented
Capable to work independently and a team player
Strong problem-solving skill and results oriented
Flexible and adaptable to changing priorities; proactive approach to completing tasks
Strong time management skills; ability to manage several projects simultaneously and timely
Proficient in Word, Excel, Power point, Concur, SAP, CRM Analytical platform, InDesign
Education: Bachelor’s Degree in related field preferred
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Expected Salary Range: $120,000 - $150,000
Salary will be determined based on relevant skills and experience.
