Scrum Master

MAIN PURPOSE

Richemont is seeking a talented and highly motivated Scrum Master to join our dynamic “Client & Market” teams. This role is crucial in building and maintaining scalable, secure, and reliable infrastructure to support Richemont Maisons’ digital platforms.

As a Scrum Master, you will coach and guide a self-organizing development team, ensuring Agile best practices are followed to deliver business value efficiently. You will partner with the Product Owner and Tech. Team Lead (TTL) to refine and prioritize the product backlog while proactively removing impediments. Your role will also include facilitating Scrum ceremonies, mentoring team members, and fostering a culture of continuous improvement.

This position requires working in a global environment with distributed teams across multiple countries and time zones, collaborating with stakeholders at different management levels.

KEY RESPONSIBILITIES

Mentor team members on Agile values, principles and best practices.

• Guide the team in adopting and applying the Scrum Framework effectively.

• Support the team in self-management and self-organization.

• Ensure adherence to team agreements, including Definition of Ready, Definition of Done, and Working Agreements.

• Establish, track, and communicate Agile metrics such as velocity, burndown charts and sprint progress.

• Identify areas for improvement using data-driven insights.

• Assist the Product Owner / TTL in release planning, defining release scope and timelines.

• Ensure the product backlog is well-groomed, prioritized, and contains actionable items.

• Organize and facilitate Scrum ceremonies (Daily Stand-ups, Sprint Planning, Refinement, Reviews, Retrospectives).

• Foster collaboration, independent decision-making, and conflict resolution.

• Shield the team from distractions and external interference.

• Improve transparency and communication between teams and stakeholders.

• Build and maintain strong working relationships across the organization.

• Promote a #OneTeam mindset, encouraging teamwork and shared ownership.

• Proactively identify and resolve impediments to ensure sprint goals are met.

• Communicate key updates such as environment status and milestones to stakeholders.

• Participate in Scrum of Scrums to ensure cross-team collaboration and alignment.

• Contribute actively to the company’s Agile Community.

• Support the Product Area Manager in preparing for Quarterly Alignment Days.

REQUIRED SKILLS & QUALIFICATIONS

Experience & Skills

• Proven experience as a Scrum Master in large, global e-commerce projects.

• 3+ years of hands-on Scrum Master experience in a software development environment.

• Knowledge of Scrum, Kanban, and other Agile methodologies (XP, SAFe is a plus).

• Familiarity with Agile techniques such as TDD, ATDD, Continuous Integration, Continuous Testing, Agile Games.

• Proficiency in Agile tools (JIRA, Confluence, Bitbucket is a plus).

• Technical background and/or experience as a Software Engineer is an asset

• Basic knowledge of Release Management, including code branching and versioning.

• Experience as a Project Manager is a plus.

Soft Skills

• Strong ability to mentor, motivate, and inspire development teams.

• Excellent facilitation, conflict resolution, and servant leadership skills.

• Ability to communicate effectively with technical and business teams at all levels.

• Strong analytical, problem-solving, and organizational skills.

• Experience working in a fast-paced, distributed environment with high expectations.

Education & Certifications

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.

• Certified Scrum Master (CSM, PSM I) or equivalent certification.

Languages

• Fluency in English (French or other languages is a plus).