Reference code: JR127436
Each one of our timepieces is a perfect combination of exclusive design, innovative technology and precision. All of these values have played their part in making IWC Schaffhausen a dynamic and quickly growing international brand which has established itself in the upper echelons of the luxury watch segment: the perfect environment for those embarking on careers in the luxury goods industry as well as highly qualified, ambitious specialists and management figures who are attracted by the flair of the international luxury goods sector.
THE MISSION
As an IWC Senior Client Advisor, you will be responsible for delivering stellar client experience and for achieving personal and boutique sales targets. You need to act as an ambassador of IWC at all times with client satisfaction being your utmost goal.
HOW WILL YOU MAKE AN IMPACT?
- Hosting clients and other stakeholders with the ability to provide personalized customer experiences
- Identify and/or create sales opportunities inside and outside boutique environment
- Find ever new and creative means to exceed client’s expectations
- Establish strong personal relationships with clients from different backgrounds and understands and supports the concept of Customer Relationship Management (CRM) and engages in increasing and maintaining the client database by applying IWC’s respective guidelines
- Handle customer service requests and respective processes
- Know IWC’s history, products and partnerships as well as the watch industry
- Deliver outstanding client service and treatment to make a clear difference vs. competition
- Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients
- Organize and execute all operational tasks in detail and with care
- Maintain the boutique according to global IWC visual merchandising standards
- Act as the key holder and a role-model to client advisors in the absence of the Managers
- Responsible for a championship role; visual merchandising, customer service, CRM, stock or other
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- High emotional intelligence and general education
- Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
- Result-oriented and driven
- Strong selling skills
- Able to adapt approach individually to respective client
- Open and outgoing personality
- Has perfect manners and can maintain a conversation elegantly
- Creative, curious and versatile
- Team player with good interpersonal competences and empathetic
- Excellent communicator with ability to develop strong networks