Reference code: JR129746
Richemont gestisce alcune delle Maison di beni di lusso più importanti al mondo, in particolare nel settore della gioielleria, orologeria pregiata e accessori premium. Ogni Maison rappresenta l’orgoglio di una tradizione di stile, qualità e artigianato che Richemont cerca di preservare nell’identità e eredità di ognuna delle sue Maison. Allo stesso tempo, impegniamo le nostre forze nella creazione e nel design di prodotti innovativi che mantengano i valori delle nostre Maison, con un processo costantemente creativo.
MAIN PURPOSE
We are looking for a PEGA SA/SSA to provide enterprise-level PEGA development for our Customer Service front-end application.
PEGA SA/SSA responsibilities include capturing and understanding business requirements, designing and implementing solutions, as well as supporting the application during its entire lifecycle. This includes monitoring, diagnosing, troubleshooting, and resolving issues on different technical platforms but mostly on PEGA Platform 8 and PEGA 25.
You will refer to the Tech Team Lead, who will guide you on the priorities. For more complex problems that require nuanced instruction, you will be in touch with the platform Technical Lead and the platform architect/LSA.
To be qualified for this role, you should hold a degree in a relevant field, such as Computer Science or Software Engineering with experience on:
- PEGA Platform 8 or above
- Rest APIs
- Event-Driven architecture
- Salesforce Marketing Cloud (nice to have)
- Javascript & Python
- ITIL (JIRA/ServiceNow)
If you’re naturally a helper, enjoy assisting people with issues, organized and able to explain technical details simply, we’d like to meet you.
Ultimately, you will be a person our internal customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems.
KEY RESPONSIBILITIES
- Take full responsibility for the assigned tickets (analysis, development, unit test, deployment, and documentation) in the issue tracker.
- Evaluate system issues and proactively suggest enhancements to enrich the solution.
- Assist the Tech Lead to estimate and challenge the development effort.
- Refer to internal database or external resources to provide accurate tech solutions. Enrich the internal database with newly identified issues.
- Work closely with cross-functional teams (PEGA Developers, Front End Developers, Scrum Masters, Tech lead, QA…) aiming to improve operations and provide recommendations for change.
- Attend Agile (Scrum) ceremonies i.e. daily Stand-ups, Sprint Planning, Sprint Refinement, Sprint Reviews and Retrospectives and maintain status of activities up to date in Jira and/or ServiceNow.
- Contribute to and enforce best practices in the developed Product.
- Develop a customer-oriented mindset and a culture of trust and transparency.
REQUIREMENTS
- Proven work experience as a PEGA Systems Architect or similar role.
- Excellent problem-solving, communication skills and high attention to detail.
- Hands-on experience with PEGA, Postman, Confluence, JIRA, API and event-driven architectures.
- Keen to learn other technologies, namely SAP, Salesforce.
- Ability to diagnose and troubleshoot complex technical issues.
- Excellent in English both written and spoken; other languages are a plus.
- Knowledge of Agile methodologies and its ceremonies (Scrum, Kanban).
- 3-5 Years as a PEGA CSSA or CSA role with proven project experience.
- B.Sc. or MSc in Computer Science, Software Engineering, or related field.
OTHER DESIRED SKILLS:
- Salesforce Marketing cloud, Python, Javascript, SAP ERP.
- Monitoring: Datadog.
- Collaboration tools: Jira, Confluence, Miro.
- API: OpenAPI, REST, Postman, Insomnia.
- Web technologies: HTTP, OAUTH2, WebComponents.
