Reference code: JR130152
Richemont gestisce alcune delle Maison di beni di lusso più importanti al mondo, in particolare nel settore della gioielleria, orologeria pregiata e accessori premium. Ogni Maison rappresenta l’orgoglio di una tradizione di stile, qualità e artigianato che Richemont cerca di preservare nell’identità e eredità di ognuna delle sue Maison. Allo stesso tempo, impegniamo le nostre forze nella creazione e nel design di prodotti innovativi che mantengano i valori delle nostre Maison, con un processo costantemente creativo.
* Provide advanced product/service information and respond to complex customer questions about the product/service. * Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required. * Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate. * Provide initial fault isolation and propose resolution for approval by more senior colleagues to limit and address issues promptly. * Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities. * Record and process custom/special customer orders, often dealing with ambiguous delivery expectations. * Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements. * Maintain and lead periodic check-ins with non-key customers to ensure they're receiving the most value from the product/service. * Present additional products/services during service interactions that could benefit the customer. * Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
