Reference code: JR133082
Your mission:
You will become a Brand Ambassador of Buccellati Maison in the Boutique as well as at external events, and you will be responsible for delivering a unique client experience by sharing memorable inspiring moments. You will foster trusted relationships with clients all along the journey with the Maison.
You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftmanship and innovation in all its creations.
You will be part of a team, transmitting and sharing knowledge with the other team members, actively participating in the day-to-day boutique life.
Key Responsibilities:
Sales performance & customer service:
- Contribute to the boutique achieving its sales targets
- Provide clients with the utmost level of customer service in accordance with the Maison standards
- Perfectly master the steps of a sale (welcome, discover and understand, convince, close and develop)
- Ensure that all sales are processed in accordance with required procedures using the systems provided
- Cultivate strong client relationships, delivering outstanding client service and treatment; providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge
- Adapt approach according to the client needs and motivations
- Assist and support after sales clients in accordance with Maison values; provide recommendations that will grant an exceptional client experience
Stock management and merchandising:
- Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock
- Actively participate in the visual merchandising of the Boutique implementing required guidelines. Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays
- Assist in the inventory process, including but not limited to stock counting and special projects as needed
- Assist in completing prices changes within the Boutique when required
Boutique operations and cash management:
- Accurately and efficiently complete all sales transactions and maintain proper cash records at the Boutique’s register
- Master the process of opening and closing of the boutique
- Adhere to all Company policies, procedures and practices
- Implement discounts and gratuities under supervision of Boutique manager
- Comply with all safety regulations and Boutique operational procedures including security
4. Product knowledge & sales techniques:
- Maintain an awareness of all product knowledge information
- Learns about the creations and the products, transmitting the passion and values of the Maison
- Master the Brand's sales techniques as per training received
- Attendance to required training
- Assist clients with their returns and queries ensuring that brand image is enhanced and clients expectations are met
5. Presentation & visibility:
- Maintain boutique tidiness, decoration and visual merchandising in line with the visual merchandising guidelines
- Report maintenance issues to the Boutique Manager
- Represent the Brand by wearing the appropriate provided uniform
- Represent the Brand instore and at local events under the direction of Boutique Manager
6. Client Relationships:
- Cultivate strong relationships and develop client loyalty
- Efficiently develop the client portfolio and share actions with the Boutique Manager
- Execute targeted CRM actions
- Resolve customer complaints and escalate to management when necessary
7. People Management
- Motivate the frontline staff to maintain the team’s stability, morale and customer service standard
- Proactively provide compliment or coaching to sales associates on their successes and challenges and ensure proper follow-through on follow up actions.
- Act as a second in-charge; Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations
Required Experience:
- At least 5 - 8 years of previous experience in luxury retail, services or luxury hospitality environment
Technical Skills:
- Ability to work in a fast-paced retail store environment
- Computer and internet Savvy
- MS Office experience required
Personal Skills/Abilities:
- Fluency in English and Chinese;
- Excellent interpersonal and communication skills are required;
- Confidence in handling high-value transactions;
- Well established VIP customers portfolio;
- Track record of high levels sales;
- Strong understanding of Customer Service needs and Customer (internal and external) priorities
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
- Self-Starter with Team-Player approach
- Must be available to work retail hours including in the evenings, during weekends and to travel for trainings, client events, conferences
