Reference code: JR134594
Richemont gestisce alcune delle Maison di beni di lusso più importanti al mondo, in particolare nel settore della gioielleria, orologeria pregiata e accessori premium. Ogni Maison rappresenta l’orgoglio di una tradizione di stile, qualità e artigianato che Richemont cerca di preservare nell’identità e eredità di ognuna delle sue Maison. Allo stesso tempo, impegniamo le nostre forze nella creazione e nel design di prodotti innovativi che mantengano i valori delle nostre Maison, con un processo costantemente creativo.
MAIN PURPOSE
This position supports the stable operation of E-Commerce and related B2B applications. The role works with business users and regional and global IT teams to manage daily support, releases, testing, and continuous improvement.
KEY RESPONSIBILITIES
Application Support
• Manage incidents, service requests, and system issues
• Analyse issues and track and report progress through resolution
• Identify root causes and drive preventive actions and service-quality improvements
Release & Testing
• Act as the local point of contact for scheduled and emergency releases
• Coordinate system integration, user acceptance, and non-regression testing
• Keep procedures, operating manuals, and support documentation up to date
Business & Global Coordination
• Clarify issues and requirements between business users and technical teams
• Recommend priorities based on business impact
• Work with regional and global teams and external partners to support timely resolution
Continuous Improvement
• Support locally managed digital solutions
• Drive small enhancements and operational-efficiency improvements
• Strengthen user and team problem-solving capabilities through knowledge sharing
COMPETENCIES AND EXPERIENCES
• Experience supporting or operating E-Commerce, B2B, ERP, or related business applications
• Practical experience in incident, service-request, and problem management
• Experience conducting or coordinating system integration, user acceptance, or non-regression testing
• Experience clarifying issues between business users and technical teams and tracking them through resolution
• Capability in issue analysis, root-cause analysis, and continuous improvement
• Ability to communicate effectively in Japanese and English
• Experience in retail, luxury, consumer-facing services, or a multi-brand environment is preferred
• Knowledge of SAP Commerce Cloud, Salesforce Commerce Cloud, or integration with SAP ERP is preferred
• Certification or equivalent knowledge in ITIL, Agile, project management, or testing is preferred
• Experience working with regional or global teams and external partners is preferred
