Reference code: JR133403
Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
YOUR MISSION:
Diagnose and repair watches (mainly QS) and support sales interventions.
HOW WILL YOU MAKE AN IMPACT?
- Diagnose and repair watches, primarily focusing on quartz systems, ensuring high-quality service and customer satisfaction.
- Operate and adjust complex machinery and systems to optimize quality and productivity, generating solutions to complex inefficiencies.
- Lead day-to-day operations within the store department, providing guidance and support to team members.
- Deliver complex or nonstandard service operations, occasionally acting as a first-line supervisor for transactional operations.
- Troubleshoot and diagnose equipment for emergency repairs, and perform preventive maintenance routines to ensure operational efficiency.
- Provide exceptional customer service, identifying opportunities to secure new business and support customer retention. Responsibilities include processing cases, handling complex queries, and resolving customer issues.
- Conduct inventory-control management activities following established procedures to maintain accurate stock levels.
- Adhere to the organization's health, safety, and environment (HSE) policies and procedures, identifying and mitigating risks to safeguard the environment and the well-being of self and others.
- Develop a thorough understanding of the organization's policies, procedures, regulatory codes, and codes of conduct, ensuring compliance with mandatory standards.
- Continuously enhance process and technical skills through participation in assessment and development planning activities, as well as formal and informal training and coaching.
- Possess post-secondary non-tertiary education and demonstrate the ability to work independently as an experienced practitioner.
- Exhibit limited managerial experience, with the capability to lead and support team members effectively.
