Reference code: JR128764
반클리프 아펠은 아름답고 창의적인 환경가운데 탁월한 노하우와 탄탄한 헤리티지를 보유한 하이 주얼리 메종입니다. 우리 메종은 자신의 전문성을 개발하고 전수하는 데 몰두하는 진취적이며 재능 있는 인재를 찾고 있습니다.
반클리프 아펠에서 여러분은 열정적인 전문가들과 함께 메종의 혁신을 이끌어가게 될 것입니다.
우리는 다양한 경험과 배경의 인재를 채용하고 있습니다. 다양성과 포용성 안에서 창의성과 지식이 극대화되어 탁월함을 만들어간다고 확신하며 더욱 다양하고 상호 보완적인 팀을 만들기 위해 지속적으로 노력하고 있습니다.
Are you a good match?
You possess a University degree and bring a minimum of 3-5 years of experience in retail, preferably with international brands renowned for their strong retail and service-oriented culture.
You have strong analytical skills, are highly organized, responsible, and possess meticulous attention to detail, along with excellent communication and interpersonal skills.
You are proficient in Microsoft Office, with advanced proficiency in Excel.
You are fluent in English, Cantonese and Mandarin.
What are we expecting from you?
Reporting to the Boutique Director of Canton Road, you will work closely with Client Development team and will support the Maison’s overall performance by ensuring client satisfaction is upheld to the highest standards. To that extent you will:
- Drive In-Boutique CRM Strategy & Performance: Coordinate CRM reporting relevant to the boutique, analyze client data (segmentation, profiling), monitor boutique CRM KPIs, and develop boutique-specific action plans to enhance client engagement and achieve targets.
- Orchestrate In-Boutique Client Engagement & Experience: Plan and execute local client campaigns within the boutique, manage the boutique's client contact plans, support gifting initiatives, and facilitate VIP hospitality and personalized client treatments for boutique clients to deliver outstanding experiences.
- Manage Boutique CRM Budget & Expenses: Process, record, and control CRM-related expenses for the boutique, including gifting, campaigns, and client experience initiatives.
- Oversee Boutique CRM Tools & Training: Act as a key user for CRM systems within the boutique, provide training and updates to boutique staff, and support change management for new projects affecting the boutique.
More than a role…. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The Recruitment Process
Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the Retail Human Resources Business Partner, the Boutique Director of Canton Road and the Area Manager HK.
