Reference code: JR128764
Qui sommes-nous ?
Une Maison de Joaillerie & Haute Joaillerie qui valorise des savoir-faire exceptionnels dans un univers empreint de créativité, d'enchantement, de culture et de poésie !
En nous rejoignant, vous côtoierez nos experts passionnés et vous contribuerez aux différents projets qui permettent à la Maison de se réinventer régulièrement. Notre Maison recherche des personnes aux multiples talents qui contribuent à la transmission et au développement de ses expertises avec exigence et bienveillance.
Chez Van Cleef & Arpels, nous sommes fiers d’accueillir des talents aux parcours et expériences variés. Nous sommes convaincus que cette richesse de perspectives nourrit la créativité et le savoir, pour atteindre l’excellence.
Are you a good match?
You possess a University degree and bring a minimum of 3-5 years of experience in retail, preferably with international brands renowned for their strong retail and service-oriented culture.
You have strong analytical skills, are highly organized, responsible, and possess meticulous attention to detail, along with excellent communication and interpersonal skills.
You are proficient in Microsoft Office, with advanced proficiency in Excel.
You are fluent in English, Cantonese and Mandarin.
What are we expecting from you?
Reporting to the Boutique Director of Canton Road, you will work closely with Client Development team and will support the Maison’s overall performance by ensuring client satisfaction is upheld to the highest standards. To that extent you will:
- Drive In-Boutique CRM Strategy & Performance: Coordinate CRM reporting relevant to the boutique, analyze client data (segmentation, profiling), monitor boutique CRM KPIs, and develop boutique-specific action plans to enhance client engagement and achieve targets.
- Orchestrate In-Boutique Client Engagement & Experience: Plan and execute local client campaigns within the boutique, manage the boutique's client contact plans, support gifting initiatives, and facilitate VIP hospitality and personalized client treatments for boutique clients to deliver outstanding experiences.
- Manage Boutique CRM Budget & Expenses: Process, record, and control CRM-related expenses for the boutique, including gifting, campaigns, and client experience initiatives.
- Oversee Boutique CRM Tools & Training: Act as a key user for CRM systems within the boutique, provide training and updates to boutique staff, and support change management for new projects affecting the boutique.
More than a role…. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The Recruitment Process
Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the Retail Human Resources Business Partner, the Boutique Director of Canton Road and the Area Manager HK.
