Reference code: JR129187
반클리프 아펠은 아름답고 창의적인 환경가운데 탁월한 노하우와 탄탄한 헤리티지를 보유한 하이 주얼리 메종입니다. 우리 메종은 자신의 전문성을 개발하고 전수하는 데 몰두하는 진취적이며 재능 있는 인재를 찾고 있습니다.
반클리프 아펠에서 여러분은 열정적인 전문가들과 함께 메종의 혁신을 이끌어가게 될 것입니다.
우리는 다양한 경험과 배경의 인재를 채용하고 있습니다. 다양성과 포용성 안에서 창의성과 지식이 극대화되어 탁월함을 만들어간다고 확신하며 더욱 다양하고 상호 보완적인 팀을 만들기 위해 지속적으로 노력하고 있습니다.
Retail Operations:
•Ensures that boutique operations are efficient and in line with Maison’s guidelines
•Spends time in the field to support boutique staff in mastering boutique tools / services and applying processes / procedures
•Identifies areas of improvement, actively develops solutions to enhance boutique operations
•Key role in the identification and sharing of boutique best practices
•Plans and manages Retail operations budget
•Closely works with Landlords/stakeholders to ensure network and performance development
Retail Performance:
•Analyzes business performance, identifies areas of improvement, drives performance
•Implements and monitors, boutiques’ Retail Action Plans, adjust where necessary
•Collaborates with stakeholders across departments to ensure project and resources are aligned to drive business success
•Drives understanding of KPIs and reporting across teams, enhance Boutique managers’ analytical skills and strategic planning
•Supports Retail Director & MD with on-demand quantitative/qualitative insights to help decision-making
•Utilizes existing performance tracking data and tools, improve and develop new where needed
•Benchmarks local competitors’ practices and best practices
Customer Service:
•Monitors repairs and CS operations in close collaboration with boutiques and workshops
•Ensures existing service offer is well assimilated and implemented throughout boutiques, trains teams where needed
•Encourages and proposes initiatives intended to improve the Customer Experience and escalate to Region if needed
