Reference code: JR129187
Qui sommes-nous ?
Une Maison de Joaillerie & Haute Joaillerie qui valorise des savoir-faire exceptionnels dans un univers empreint de créativité, d'enchantement, de culture et de poésie !
En nous rejoignant, vous côtoierez nos experts passionnés et vous contribuerez aux différents projets qui permettent à la Maison de se réinventer régulièrement. Notre Maison recherche des personnes aux multiples talents qui contribuent à la transmission et au développement de ses expertises avec exigence et bienveillance.
Chez Van Cleef & Arpels, nous sommes fiers d’accueillir des talents aux parcours et expériences variés. Nous sommes convaincus que cette richesse de perspectives nourrit la créativité et le savoir, pour atteindre l’excellence.
Retail Operations:
•Ensures that boutique operations are efficient and in line with Maison’s guidelines
•Spends time in the field to support boutique staff in mastering boutique tools / services and applying processes / procedures
•Identifies areas of improvement, actively develops solutions to enhance boutique operations
•Key role in the identification and sharing of boutique best practices
•Plans and manages Retail operations budget
•Closely works with Landlords/stakeholders to ensure network and performance development
Retail Performance:
•Analyzes business performance, identifies areas of improvement, drives performance
•Implements and monitors, boutiques’ Retail Action Plans, adjust where necessary
•Collaborates with stakeholders across departments to ensure project and resources are aligned to drive business success
•Drives understanding of KPIs and reporting across teams, enhance Boutique managers’ analytical skills and strategic planning
•Supports Retail Director & MD with on-demand quantitative/qualitative insights to help decision-making
•Utilizes existing performance tracking data and tools, improve and develop new where needed
•Benchmarks local competitors’ practices and best practices
Customer Service:
•Monitors repairs and CS operations in close collaboration with boutiques and workshops
•Ensures existing service offer is well assimilated and implemented throughout boutiques, trains teams where needed
•Encourages and proposes initiatives intended to improve the Customer Experience and escalate to Region if needed
