Reference code: JR121341
반클리프 아펠은 아름답고 창의적인 환경가운데 탁월한 노하우와 탄탄한 헤리티지를 보유한 하이 주얼리 메종입니다. 우리 메종은 자신의 전문성을 개발하고 전수하는 데 몰두하는 진취적이며 재능 있는 인재를 찾고 있습니다.
반클리프 아펠에서 여러분은 열정적인 전문가들과 함께 메종의 혁신을 이끌어가게 될 것입니다.
우리는 다양한 경험과 배경의 인재를 채용하고 있습니다. 다양성과 포용성 안에서 창의성과 지식이 극대화되어 탁월함을 만들어간다고 확신하며 더욱 다양하고 상호 보완적인 팀을 만들기 위해 지속적으로 노력하고 있습니다.
OPERATIONS
•Drive boutique performance, monitor KPIs and propose strategies to improve where needed
•Supervise back-office activities (stock management incl. POS display, cash & bills procedures, document management…)
•Build & follow-up team planning (shifts)
•Be the key-user for SAP & digital tools (sales, CRM, CS, and back office)
•Ensure that retail procedures are respected (selling, customer services, stock management, security…)
•Ensure KPIs are correctly tracked and managed for reporting projects and analysis, be the referent on reporting & KPIs measurement
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CLIENT EXPERIENCE & IN-STORE JOURNEY
•Support the Sales team in client engagement, act as an ambassador of the Maison
•Make sure the boutique is correctly set-up to welcome the clients and maintained throughout operating hours
•Coordinate omni-channel activities to ensure seamless client journey (orders, appointment booking, queue management)
TEAM DEVELOPMENT
•Set & follow-up objectives (individual development plan…) together with BM, develop the team (coaching, 1-to-1 meetings etc.)
•Define recruitment needs, participate in recruitments, and integrate new team members (induction, probation..)
•Animate the team (prepare brief & share info) to develop skills (expertise, hospitality, arts & culture etc.)
MAISON IDENTITY & EXPERTISE
•Know the Maison’s products & History
•Be a referent for (High) Jewelry, and Watchmaking know-how beyond the Maison and develop general knowledge on the competition
•Ensure Brand visual identity (boutique planning, visual merchandising, maintenance…)
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