Reference code: JR126786
반클리프 아펠은 아름답고 창의적인 환경가운데 탁월한 노하우와 탄탄한 헤리티지를 보유한 하이 주얼리 메종입니다. 우리 메종은 자신의 전문성을 개발하고 전수하는 데 몰두하는 진취적이며 재능 있는 인재를 찾고 있습니다.
반클리프 아펠에서 여러분은 열정적인 전문가들과 함께 메종의 혁신을 이끌어가게 될 것입니다.
우리는 다양한 경험과 배경의 인재를 채용하고 있습니다. 다양성과 포용성 안에서 창의성과 지식이 극대화되어 탁월함을 만들어간다고 확신하며 더욱 다양하고 상호 보완적인 팀을 만들기 위해 지속적으로 노력하고 있습니다.
YOUR MISSION:
The Training Manager is responsible for implementing and maintaining in the market (Spain and Portugal) the training strategy developed by Van Cleef & Arpels International & supported by the Europe Region, with the purpose of nurturing excellence throughout the network while being a permanent and consistent support of its business performance.
This position is part of the Iberia Retail team as a direct report of the Retail Manager, and in coordination with Regional Training Manager.
HOW WILL YOU MAKE AN IMPACT?
Training strategy:
- Define a local training plan for Retail boutiques, in line with the regional Retail strategy.
- Plan and monitors the yearly budget accordingly.
- Ensure an efficient communication with all the key actors (Retail, Marketing, CRM, HR…).
Trainer role:
- Oversee the training activities in the market, deliver high-impact, interactive and consistent trainings and coachings along the five main fields of actions (Maison & Culture, Business efficiency, Expertise, Self-awareness & Leadership) implemented through in-store and digital training.
- Execute in-class training sessions supporting training catalog & products launches.
- Encourage e-learning via “Bloom with VCA” and monitor completion rate.
- Define, develop and implement individual coaching plan for Sales Associates.
- Ensure training & coaching follow-ups in collaboration with Boutique Managers.
Retail Business Partner role:
- Analyze Retail team’s performance & skills and identifies training needs (Training efficiency is measured with Business KPIs, Satisfaction Barometer and Guest Experience results evolution).
- Monitor & improve Customer Experience through training initiatives to reinforce behaviors and improve customer experience based on the Maison Selling Ceremony
- Provide required support to the conception and/or animation of key transversal projects in coordination with related experts (such as Marketing, Retail Operations, CRM, VM, Client Care, HR)
- Be the voice of the market in terms of needs and satisfaction regarding the trainings. Select and propose external consultants if relevant.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Spanish as mother tongue, Fluent in English (Portuguese would be a plus)
- At least 5 years in Retail, Training experience in the luxury industry. Coaching certification would be a plus.
- Good analytical skills and Results oriented
- Works autonomously with strong organizational skills
- Natural leader with a sense of empathy
- Excellent public speaker, with intercultural competencies
- Curiosity to improve his/ her own ability & knowledge
- Very good general education and sense for etiquette
- Readiness to travel within the local Market (up to 50% of working time)
