Reference code: JR126786
Qui sommes-nous ?
Une Maison de Joaillerie & Haute Joaillerie qui valorise des savoir-faire exceptionnels dans un univers empreint de créativité, d'enchantement, de culture et de poésie !
En nous rejoignant, vous côtoierez nos experts passionnés et vous contribuerez aux différents projets qui permettent à la Maison de se réinventer régulièrement. Notre Maison recherche des personnes aux multiples talents qui contribuent à la transmission et au développement de ses expertises avec exigence et bienveillance.
Chez Van Cleef & Arpels, nous sommes fiers d’accueillir des talents aux parcours et expériences variés. Nous sommes convaincus que cette richesse de perspectives nourrit la créativité et le savoir, pour atteindre l’excellence.
YOUR MISSION:
The Training Manager is responsible for implementing and maintaining in the market (Spain and Portugal) the training strategy developed by Van Cleef & Arpels International & supported by the Europe Region, with the purpose of nurturing excellence throughout the network while being a permanent and consistent support of its business performance.
This position is part of the Iberia Retail team as a direct report of the Retail Manager, and in coordination with Regional Training Manager.
HOW WILL YOU MAKE AN IMPACT?
Training strategy:
- Define a local training plan for Retail boutiques, in line with the regional Retail strategy.
- Plan and monitors the yearly budget accordingly.
- Ensure an efficient communication with all the key actors (Retail, Marketing, CRM, HR…).
Trainer role:
- Oversee the training activities in the market, deliver high-impact, interactive and consistent trainings and coachings along the five main fields of actions (Maison & Culture, Business efficiency, Expertise, Self-awareness & Leadership) implemented through in-store and digital training.
- Execute in-class training sessions supporting training catalog & products launches.
- Encourage e-learning via “Bloom with VCA” and monitor completion rate.
- Define, develop and implement individual coaching plan for Sales Associates.
- Ensure training & coaching follow-ups in collaboration with Boutique Managers.
Retail Business Partner role:
- Analyze Retail team’s performance & skills and identifies training needs (Training efficiency is measured with Business KPIs, Satisfaction Barometer and Guest Experience results evolution).
- Monitor & improve Customer Experience through training initiatives to reinforce behaviors and improve customer experience based on the Maison Selling Ceremony
- Provide required support to the conception and/or animation of key transversal projects in coordination with related experts (such as Marketing, Retail Operations, CRM, VM, Client Care, HR)
- Be the voice of the market in terms of needs and satisfaction regarding the trainings. Select and propose external consultants if relevant.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Spanish as mother tongue, Fluent in English (Portuguese would be a plus)
- At least 5 years in Retail, Training experience in the luxury industry. Coaching certification would be a plus.
- Good analytical skills and Results oriented
- Works autonomously with strong organizational skills
- Natural leader with a sense of empathy
- Excellent public speaker, with intercultural competencies
- Curiosity to improve his/ her own ability & knowledge
- Very good general education and sense for etiquette
- Readiness to travel within the local Market (up to 50% of working time)
