Reference code: JR132296
我们是谁？
作为传承悠久历史的高级珠宝世家，梵克雅宝崇尚在充满魅力和创意的环境中追求卓越的专业技术；
世家正在广募英才，寻觅勤勉认真、毫不妥协，专注于提升和传播专业知识的优秀人才；
在梵克雅宝世家，您将与满怀激情的行业专家们共事合作，助力世家不断革新；
梵克雅宝以支持多元文化背景为荣，聘请不同背景、经历和身份的优质人才。
世家坚信，当我们充分接纳并支持各类不同的经历与背景时，创意与知识便能自由绽放与翱翔。我们将一如既往，竭力打造一个和谐互补的世家团队。
YOUR MISSION:
This is a unique 2-year apprenticeship in Van Cleef & Arpels Boutique in London. You will be supporting the Boutique team on front of house related activities and receive training in the areas of customer service, customer insights, organisational and communication skills, along with business awareness.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
HOW WILL YOU MAKE AN IMPACT?
Clienteling
- Assist Sales Associates during presentations (welcome clients, serve the drinks, bring products)
- Prepare & wrap the products
- Process the sales (prepare product related documents, follow payment procedures…)
- Support sales team in their daily clienteling activities
Maison Identity
- Follow Brand visual identity guidelines (visual merchandising, day-to-day maintenance)
- Provide support for event organisation
Customer Service
- Assist Sales Associates during CS presentations
- Perform CS activities allowed in the boutique (shining, engraving)
- Prepare & wrap products
- Process the CS (prepare product related documents, follow payment procedures) when needed
Client Experience & In-Store Journey
- Welcome client and ease their waiting (offer drinks, show catalogues, tour of the boutique, inform on waiting time…)
- Support Sales Associates in client presentation preparation
- Review and set-up the workspace
- Check daily the cleaning of counters, displays, and windows
Operations
- Review and set-up back-office sales tools (catalogues, boxes)
- Contribute to operational tasks if needed (stock counts, safe replenishment, price tags update, consumables management, deliveries pick-up & drop-off)
- Monitor supply stock (consumables, drinks, stationary)
Training
- Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Experience in customer facing roles (like retail, hospitality, tourism)
- Excellent communication skills
- Excellent English language skills (oral and written)
- Understanding of luxury retail service standards, particular attention to detail
- Ability and willingness to work retail hours, including weekends
- Ability to work in a fast pace environment, flexible mindset
- Understand the job implications of belonging to a multicultural and cross-functional environment and business
- Look for solutions to increase customers or suppliers satisfaction
- Identify ways to improve efficiency and effectiveness of work
