Reference code: JR134339
我们是谁？
作为传承悠久历史的高级珠宝世家，梵克雅宝崇尚在充满魅力和创意的环境中追求卓越的专业技术；
世家正在广募英才，寻觅勤勉认真、毫不妥协，专注于提升和传播专业知识的优秀人才；
在梵克雅宝世家，您将与满怀激情的行业专家们共事合作，助力世家不断革新；
梵克雅宝以支持多元文化背景为荣，聘请不同背景、经历和身份的优质人才。
世家坚信，当我们充分接纳并支持各类不同的经历与背景时，创意与知识便能自由绽放与翱翔。我们将一如既往，竭力打造一个和谐互补的世家团队。
Are you a good match?
You have professional experience in a contact center, customer service, retail, or eCommerce environment.
You have comfort with virtual client interactions and sales.
You have ability to quickly absorb extensive information and adapt to various situations.
You have experience using Salesforce, CRM, SAP, or other comparable email and chat management tools plus.
What are we expecting from you?
- Advise selling and clienteling: You will drive sales and cultivate new and existing client relationships through exceptional service; developing and executing a clienteling plan for the clients and prospects. You will assist with special projects, as needed and capture client data, effectively utilizing the tools. You will display strong selling and negotiating skills; overcoming objections and asking probing questions to close sales and gain understanding of client needs and motivations.
- Understand and answer client expectations: You will handle & solve client inquiries and comfort with outbound calls to continue client relationships. You will provide written responses to customers’ inquiries via email, chat, and social media, meeting our service expectations and follow-up client satisfaction KPIs and answer clients following their questionnaire feedbacks & handle positive action cards.
- Maison identity and expertise: You will know the Maison’s products & history to confidently provide advice to customers and stay abreast of launches, campaigns, and internal processes.
- Client Experience & customer service: You will guarantee consistency across the different channels (online retail, boutiques network) and be responsible for CS activities & ensure customer service excellence. You will provide with care advise on creations, gather client CS information, register the products for repair / maintenance and communicate all relevant information in a pro-active way. You will drive client to boutique for CS activities allowed there when not possible via CRC service.
More than a role…. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The recruitment process
Send your application online.
If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview. Along the recruitment process you will meet the local Team Manager, local Talent Acquisition Specialist, local Client Relations Center Manager, local Human Resources Specialist, local Senior Online Retail Manager.
