Reference code: JR121341
我们是谁？
作为传承悠久历史的高级珠宝世家，梵克雅宝崇尚在充满魅力和创意的环境中追求卓越的专业技术；
世家正在广募英才，寻觅勤勉认真、毫不妥协，专注于提升和传播专业知识的优秀人才；
在梵克雅宝世家，您将与满怀激情的行业专家们共事合作，助力世家不断革新；
梵克雅宝以支持多元文化背景为荣，聘请不同背景、经历和身份的优质人才。
世家坚信，当我们充分接纳并支持各类不同的经历与背景时，创意与知识便能自由绽放与翱翔。我们将一如既往，竭力打造一个和谐互补的世家团队。
OPERATIONS
•Drive boutique performance, monitor KPIs and propose strategies to improve where needed
•Supervise back-office activities (stock management incl. POS display, cash & bills procedures, document management…)
•Build & follow-up team planning (shifts)
•Be the key-user for SAP & digital tools (sales, CRM, CS, and back office)
•Ensure that retail procedures are respected (selling, customer services, stock management, security…)
•Ensure KPIs are correctly tracked and managed for reporting projects and analysis, be the referent on reporting & KPIs measurement
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CLIENT EXPERIENCE & IN-STORE JOURNEY
•Support the Sales team in client engagement, act as an ambassador of the Maison
•Make sure the boutique is correctly set-up to welcome the clients and maintained throughout operating hours
•Coordinate omni-channel activities to ensure seamless client journey (orders, appointment booking, queue management)
TEAM DEVELOPMENT
•Set & follow-up objectives (individual development plan…) together with BM, develop the team (coaching, 1-to-1 meetings etc.)
•Define recruitment needs, participate in recruitments, and integrate new team members (induction, probation..)
•Animate the team (prepare brief & share info) to develop skills (expertise, hospitality, arts & culture etc.)
MAISON IDENTITY & EXPERTISE
•Know the Maison’s products & History
•Be a referent for (High) Jewelry, and Watchmaking know-how beyond the Maison and develop general knowledge on the competition
•Ensure Brand visual identity (boutique planning, visual merchandising, maintenance…)
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