Reference code: JR126786
我们是谁？
作为传承悠久历史的高级珠宝世家，梵克雅宝崇尚在充满魅力和创意的环境中追求卓越的专业技术；
世家正在广募英才，寻觅勤勉认真、毫不妥协，专注于提升和传播专业知识的优秀人才；
在梵克雅宝世家，您将与满怀激情的行业专家们共事合作，助力世家不断革新；
梵克雅宝以支持多元文化背景为荣，聘请不同背景、经历和身份的优质人才。
世家坚信，当我们充分接纳并支持各类不同的经历与背景时，创意与知识便能自由绽放与翱翔。我们将一如既往，竭力打造一个和谐互补的世家团队。
YOUR MISSION:
The Training Manager is responsible for implementing and maintaining in the market (Spain and Portugal) the training strategy developed by Van Cleef & Arpels International & supported by the Europe Region, with the purpose of nurturing excellence throughout the network while being a permanent and consistent support of its business performance.
This position is part of the Iberia Retail team as a direct report of the Retail Manager, and in coordination with Regional Training Manager.
HOW WILL YOU MAKE AN IMPACT?
Training strategy:
- Define a local training plan for Retail boutiques, in line with the regional Retail strategy.
- Plan and monitors the yearly budget accordingly.
- Ensure an efficient communication with all the key actors (Retail, Marketing, CRM, HR…).
Trainer role:
- Oversee the training activities in the market, deliver high-impact, interactive and consistent trainings and coachings along the five main fields of actions (Maison & Culture, Business efficiency, Expertise, Self-awareness & Leadership) implemented through in-store and digital training.
- Execute in-class training sessions supporting training catalog & products launches.
- Encourage e-learning via “Bloom with VCA” and monitor completion rate.
- Define, develop and implement individual coaching plan for Sales Associates.
- Ensure training & coaching follow-ups in collaboration with Boutique Managers.
Retail Business Partner role:
- Analyze Retail team’s performance & skills and identifies training needs (Training efficiency is measured with Business KPIs, Satisfaction Barometer and Guest Experience results evolution).
- Monitor & improve Customer Experience through training initiatives to reinforce behaviors and improve customer experience based on the Maison Selling Ceremony
- Provide required support to the conception and/or animation of key transversal projects in coordination with related experts (such as Marketing, Retail Operations, CRM, VM, Client Care, HR)
- Be the voice of the market in terms of needs and satisfaction regarding the trainings. Select and propose external consultants if relevant.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Spanish as mother tongue, Fluent in English (Portuguese would be a plus)
- At least 5 years in Retail, Training experience in the luxury industry. Coaching certification would be a plus.
- Good analytical skills and Results oriented
- Works autonomously with strong organizational skills
- Natural leader with a sense of empathy
- Excellent public speaker, with intercultural competencies
- Curiosity to improve his/ her own ability & knowledge
- Very good general education and sense for etiquette
- Readiness to travel within the local Market (up to 50% of working time)
