Reference code: JR128764
我们是谁？
作为传承悠久历史的高级珠宝世家，梵克雅宝崇尚在充满魅力和创意的环境中追求卓越的专业技术；
世家正在广募英才，寻觅勤勉认真、毫不妥协，专注于提升和传播专业知识的优秀人才；
在梵克雅宝世家，您将与满怀激情的行业专家们共事合作，助力世家不断革新；
梵克雅宝以支持多元文化背景为荣，聘请不同背景、经历和身份的优质人才。
世家坚信，当我们充分接纳并支持各类不同的经历与背景时，创意与知识便能自由绽放与翱翔。我们将一如既往，竭力打造一个和谐互补的世家团队。
Are you a good match?
You possess a University degree and bring a minimum of 3-5 years of experience in retail, preferably with international brands renowned for their strong retail and service-oriented culture.
You have strong analytical skills, are highly organized, responsible, and possess meticulous attention to detail, along with excellent communication and interpersonal skills.
You are proficient in Microsoft Office, with advanced proficiency in Excel.
You are fluent in English, Cantonese and Mandarin.
What are we expecting from you?
Reporting to the Boutique Director of Canton Road, you will work closely with Client Development team and will support the Maison’s overall performance by ensuring client satisfaction is upheld to the highest standards. To that extent you will:
- Drive In-Boutique CRM Strategy & Performance: Coordinate CRM reporting relevant to the boutique, analyze client data (segmentation, profiling), monitor boutique CRM KPIs, and develop boutique-specific action plans to enhance client engagement and achieve targets.
- Orchestrate In-Boutique Client Engagement & Experience: Plan and execute local client campaigns within the boutique, manage the boutique's client contact plans, support gifting initiatives, and facilitate VIP hospitality and personalized client treatments for boutique clients to deliver outstanding experiences.
- Manage Boutique CRM Budget & Expenses: Process, record, and control CRM-related expenses for the boutique, including gifting, campaigns, and client experience initiatives.
- Oversee Boutique CRM Tools & Training: Act as a key user for CRM systems within the boutique, provide training and updates to boutique staff, and support change management for new projects affecting the boutique.
More than a role…. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The Recruitment Process
Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the Retail Human Resources Business Partner, the Boutique Director of Canton Road and the Area Manager HK.
