Reference code: JR132209
我们是谁？
作为传承悠久历史的高级珠宝世家，梵克雅宝崇尚在充满魅力和创意的环境中追求卓越的专业技术；
世家正在广募英才，寻觅勤勉认真、毫不妥协，专注于提升和传播专业知识的优秀人才；
在梵克雅宝世家，您将与满怀激情的行业专家们共事合作，助力世家不断革新；
梵克雅宝以支持多元文化背景为荣，聘请不同背景、经历和身份的优质人才。
世家坚信，当我们充分接纳并支持各类不同的经历与背景时，创意与知识便能自由绽放与翱翔。我们将一如既往，竭力打造一个和谐互补的世家团队。
Key responsibility 1: Training management for boutique teams
- Planning and budget
- In charge of defining, planning and budgeting training plan in coordination with the regional team. Responsible for training spending according to guidelines and allocated budget
- Monthly report on budget spending to retail director
- Definition and implementation of training
- Prepare training plan with retail director for boutique team to leverage their productivity & develop individual potentials
- Implementation of all training modules: through external trainer or internal resources
- Field coaching: To upgrade and monitor boutique team members’ selling skills, level of client service (Especially for new comers)
- Mystery shopper: Result analysis/ Action plan and follow-up activities/ etc
- Roll out Yearly Talent pool Assessment (QUIZ) – after results are shared with Retail Performance -> development plan for each pool + HJ talents personal development plan.
- Sourcing of potential trainers: he/she needs to regularly meet local trainers, sales experts to source the best partners for external training management
- Manage all training books/ materials/ proof reading or translate training documents for HQ
- Support to coordinate annual team building for office and boutique staff for the Sales Conference .
Key responsibility 2: Training delivery & Field coaching
- After the feedback of performance & operations team on SA Retail KPIS -Talent Pool results+ priorities: Coach each SA on identified challenges. Feedback BM on points of focus
- Follow up on boutique staff performance on bi-weekly basis with the BM – check with BM the follow up actions done for each SA have lead to results + adjust coaching
- Plan & recommend action plan for each boutique staff to grow them in their skillset
- Weekly visit to each boutique for coaching and training follow up ( CP , role plays, HJ selling skills practice )
- Monthly/quarterly/annually analysis on coaching results to be reviewed with Retail Director and Retail Performance teams.
- Submit quarterly/annually FTE KPIS report (thru LMS system )
Key responsibility 3: Boutique Talent Development (ie. High-end community - incl. HJ ＆ HEW, Enchanting Week, Poetry of time week)
- Plan HJ & HEW talent development plan . Coordinate BM and ABM induction and training path with Retail Performance – Ops – register them in HQ Management training Organize Local HJ board & Local Watch community
- Coordinate & organize training sessions for High-end community to achieve the business goal.
- Work closely with different departments – CD, OP & Performance and Marketing team to inline with Maison’s long term strategic plan.
Key responsibility 4: Image, Service Quality and Client Care
- Ensure high level and consistency in service quality throughout the network (Mystery Shopping)
- Make sure the Service charter is understood and implemented by all staff
- Image : Responsible and coordinate boutique staff uniform and grooming – together with retail ops
