Reference code: JR132071
自1995年以來，Roger Dubuis羅杰杜彼一直走在製錶工藝的最前沿，集結超凡表現力和獨特個性，鐘錶專業技術更是傲視同儕。品牌獲Poinçon de Genève日內瓦印記認證，每件震撼人心的時計傑作均糅合現代技術和傳統工藝。
對卓越的不懈追求、對完美手法的執著探索，以及對獨特技藝的持續精進，是Roger Dubuis羅杰杜彼始終如一的核心精神。我們致力於營造一個充滿活力的工作環境，在這裡，協作受到重視，大膽創新備受鼓勵，而對工作的熱愛則轉化為豐富而深刻的體驗。
我們誠摯邀請獨具一格、勇於突破且富有創造力的人才，加入Roger Dubuis羅杰杜彼的非凡旅程，與我們一同開創未來。
As Roger Dubuis Sales Operations Specialist, you will play a key role in supporting the daily operations of the European market, to support sales growth and firmly establish Roger Dubuis as the leader of Expressive Haute Horlogerie.
The main responsibility will be the execution of operational tasks on a regional level and to be the centre of knowledge for all requests coming from both internal and external stakeholders (retail & wholesale channels).
This position reports to the Regional Operations Manager and will be a 1-year fixed term contract and is based in Meyrin at the Manufacture Roger Dubuis.
Merchandising & Stock operation management (40%):
Be the key user for all Sales Operations related tasks
- Monitor daily sales and proactively manage stock replenishment
- Manage orders, returns, transfers and dispatch in SAP, in coordination with regional and HQ teams
- Manage consignment stock
- Implement and monitor model stocks
- Handle requests for all products (straps, warranty cards, repairs, including spare parts)
- Coordinate with Supply, Logistics, Finance and regional platforms
- Problem solver for all operational challenges
- Deal with all enquiries in an efficient and service-oriented manner (prices, availability, deliveries, complaints, etc.)
- Ensure and manage proper understanding and execution of Maison Consignment policies and procedures and assist with bi-annual audits.
Network Support & Relationship Management (40%)
Be the point of entry for requests of internal boutiques, area managers and wholesale partners
- Manage requests related to product availability, pricing, deliveries and complaints
- Provide shipment and order updates
- Assist on SAP/Booster Opening / Closings of POS and event locations (opening stock order planning, SAP set-up, master data maintenance)
- PO Creation and follow-up for Capex and invoices
- Ensure warranty activation follow-up in Booster
- Support retail and wholesale during events, manufacture visits and operational needs
Business Analytics & Forecasting (10%)
Be of support to understand the performance of the market
- Updated and create dashboards to monitor market performance
- Conduct product and boutique performance analysis
- Support management during business reviews and weekly sales forecast
Systems & Process Governance – SAP / Booster (10%)
- Ensure business processes are properly understood and executed in full compliance
- Act as key user for SAP and Booster systems
- Test SAP/Booster releases and pilots
- Ensure business processes are properly executed and understood
Your Profile :
- 2–3 years of experience in sales operations or similar role
- Fluency in English and French (any other European language is a plus)
- Proficient in IT with advanced skills in Microsoft 365
- Experience with SAP or similar ERP is a major plus
- Analytical mindset
- Strong time management skills / able to manage simultaneous deadlines
- Detail-oriented, organized and solution-driven
- Hands-on mentality, pro-active and problem-solving minded & strong customer service mindset
- A self-motivated, positive attitude, and a strong team player mentality
- Passion for fine watchmaking
- Good understanding of international retail business and affinity with the luxury industry is an advantage
