Reference code: JR122542
Founded in Florence in 1860, Panerai began as a workshop dedicated to precision instruments, shaped early on by a decisive partnership with the Royal Italian Navy. Designing instruments and tool watches for extreme conditions forged a mindset rooted in performance, innovation, and purpose.
After joining the Richemont Group in 1997, Panerai gained international recognition for its distinctive DNA of Italian design and Swiss watchmaking expertise. Today, the Maison continues to create timepieces that push boundaries, translating its technical heritage into contemporary watchmaking for Modern Heroes—individuals driven by curiosity, courage, and the will to go further. We empower those who embrace challenges, value authenticity, and seek to leave a mark, together with a Maison that has never stopped evolving.
Key Responsibilities
Retail & CRM support (50%)
Boutique CRM
- Provide day-to-day support to boutique teams on CRM-related matters, including troubleshooting system access and coordinating new user account requests
- Act as the first point of contact for CRM queries and liaise with regional/HQ teams when escalation is required
Client Experience
- Coordinate with office and boutique teams the planning and execution of boutique client activations
- Support the planning and execution of client experiences, including booking of flights, hotels, transportation, and restaurant reservations
- Assist in managing detailed client itineraries and ensure seamless coordination of all arrangements
- Provide on-ground or remote support for ad hoc client requests to deliver a high-touch experience
CRM Data Management & KPI Tracking
- Assist in the preparation of CRM reports, including client activations, events, and campaign performance
- Maintain and update client data within CRM platforms with accuracy and consistency
- Ensure data hygiene standards are upheld to support reporting and client engagement strategies
- Monitor CRM performance metrics and support the team in achieving monthly and annual KPIs
- Provide competitor industry insights within the CRM space
Commercial support (25%)
- Consolidate and analyze sell-in / sell-out data across SEAO markets, ensuring a high level of accuracy and consistency
- Track key performance indicators including sales evolution, stock levels, product rotation, and aging inventory
- Support performance monitoring against forecasts, highlighting trends and variances
- Contribute to competitor and market intelligence tracking to inform business insights
- Support the preparation of wholesale partner performance reviews and regional business updates
- Support day-to-day coordination with retail & wholesale partners across SEAO markets
Reporting and admin (25%)
- Coordinate weekly and monthly meetings (scheduling, meeting minutes...)
- Coordinate and prepare regional and local reporting and presentations
- Extraction and analysis of data (reporting and analytics)
- Prepare ad hoc presentation and reports
- Update and refresh daily dashboards and price list
- Maintain and organize Shared Drive folders, admin housekeeping
- Assist in preparation for business review, market visits and events
- Assist management with regional visitors on schedule and agenda
Competencies
- Good communication and interpersonal skills
- Proficiency with Excel and PPT
- Attention to details
- A positive attitude and willingness to learn
- Excellent time management skills
- Team player with strong collaborative spirit
