Reference code: JR126432
Since its creation in 1952 by Gaby Aghion, Parisian Maison, Chloé, has championed a vision of liberated and free femininity. Driven by a desire to challenge the rigid codes and silhouettes of 1950s haute couture, Gaby Aghion defined an elevated, accessible and vibrant perspective on fashion. One that could accompany women in their newly freer daily lives, allowing for freedom of movement.
From its beginnings, Chloé has distinguished itself through a culture of collaboration, consistently showcasing new talents including Karl Lagerfeld, Stella McCartney, Phoebe Philo, and Clare Waight Keller. At the heart of this collaborative creativity is a desire to bring together the Maison values and savoir-faire, to cultivate a Youthful Spirit and a sense of Freedom, Optimism, Collective and Authenticity. To this day, these are our core values which inspire every member of the Chloé Maison.
Under the current creative direction of Chemena Kamali, the Maison is writing a new chapter in its history. True to Gaby Aghion's legacy, we place our clients at the heart of everything we undertake, whether through the quality of our creations or the attention paid to their experience with the Maison, which aims to be unique and memorable.
A Chloe Stylist is an ambassador of the maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.
Please note, this is a full time (40 hours, Monday-Sunday) fixed term position ending 31st March 2027 based in the Bicester Village boutique.
HOW WILL YOU MAKE AN IMPACT?
A Client Relationship Owner:
- Delivers exceptional customer service and takes pride in developing long-term relationships
- Is aware of CRM targets and actively engages in all actions to reach them
- Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
- Consistently captures client data and takes notes of all qualitative information
- Knows their portfolio of clients
An Omnichannel Business Partner:
- Has at heart to offer excellent client service and delivers strong business performance
- Uses all omnichannel services available to grow sales
- Is aware of boutique and individual sales and KPIs targets and actively engages in all actions to reach them
- Actively completes trainings and participates in all commercial activities set by Boutique Management
- Consistently works to achieve given sales, KPIs and CRM targets
- Is aware of local trading environment and competitors ‘activities
An Operations Excellence Supporter:
- Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers
- Proactively informs boutique management of any structural repair needed in store to ensure a luxurious environment at all time
- Implements all guidelines related to store and BOH management and participates in inventories
- Supports after sales clients and follows up to ensure impeccable after sales service
- Complies with established Richemont policies and standards
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
We look for people who demonstrate entrepreneurship, who cherish togetherness, and strive for excellence, who embrace creativity and who aim to have a positive impact.
An additional language would be beneficial, in particular Mandarin or Arabic.
HOW DO WE KEEP YOU SMILING?
As a significant member of the Chloe community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- After your application has been selected, our recruitment team will reach out to you to conduct an introductory call
- 1st Stage Stage – Interview with the Boutique Manager
- 2nd Stage – Interview with Country Manager / HR Manager
