Reference code: JR129161
Since its creation in 1952 by Gaby Aghion, Parisian Maison, Chloé, has championed a vision of liberated and free femininity. Driven by a desire to challenge the rigid codes and silhouettes of 1950s haute couture, Gaby Aghion defined an elevated, accessible and vibrant perspective on fashion. One that could accompany women in their newly freer daily lives, allowing for freedom of movement.
From its beginnings, Chloé has distinguished itself through a culture of collaboration, consistently showcasing new talents including Karl Lagerfeld, Stella McCartney, Phoebe Philo, and Clare Waight Keller. At the heart of this collaborative creativity is a desire to bring together the Maison values and savoir-faire, to cultivate a Youthful Spirit and a sense of Freedom, Optimism, Collective and Authenticity. To this day, these are our core values which inspire every member of the Chloé Maison.
Under the current creative direction of Chemena Kamali, the Maison is writing a new chapter in its history. True to Gaby Aghion's legacy, we place our clients at the heart of everything we undertake, whether through the quality of our creations or the attention paid to their experience with the Maison, which aims to be unique and memorable.
As a Chloé Senior Sales, you will be a true ambassador for our Maison, responsible for creating an exceptional and welcoming experience for every client. You will cultivate lasting relationships with our clientele, acting as a trusted advisor and a vital support to our management team. This role is perfect for an individual who thrives on delivering unparalleled customer service and contributing to a luxurious retail environment.
HOW WILL YOU MAKE AN IMPACT?
- Deliver exceptional customer service, fostering long-term client relationships and actively working towards CRM targets.
- Develop your client portfolio, utilising selling techniques to elevate high-potential clients and re-engage dormant customers.
- Manage client appointments to ensure the retention of top clientele and achieve personal sales targets.
- Capture client data and implement personalised reach-out campaigns using all available clienteling tools.
- Lead by example, demonstrating role model behaviour to drive strong business performance and outstanding customer service.
- Commit to continuous learning, maintaining excellent product knowledge, and leading product training for the team.
- Motivate and support the team in achieving boutique and individual targets, whilst staying aware of the local trading environment.
- Ensure an impeccable store environment, back-of-house (BOH) organisation, and personal grooming at all times.
- Implement all guidelines related to store and BOH management, participating in inventories and proactively reporting any structural repair needs.
- Monitor after-sales processes and follow up with clients to ensure impeccable service, complying with all Richemont policies.
- Support the management team with specific tasks, act as a main point of contact during their absence, and assist with daily closing checks and reporting.
HOW DO WE KEEP YOU SMILING?
As a significant member of the Chloe community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
After your application has been selected, our recruitment team will reach out to you to conduct an introductory call
1st Stage Stage – Interview with the Boutique Manager
2nd Stage – Interview with Country Manager / HR Manager
