Reference code: JR129161
The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.
For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.
Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.
We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.
That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.
As a Chloé Senior Sales, you will be a true ambassador for our Maison, responsible for creating an exceptional and welcoming experience for every client. You will cultivate lasting relationships with our clientele, acting as a trusted advisor and a vital support to our management team. This role is perfect for an individual who thrives on delivering unparalleled customer service and contributing to a luxurious retail environment.
HOW WILL YOU MAKE AN IMPACT?
- Deliver exceptional customer service, fostering long-term client relationships and actively working towards CRM targets.
- Develop your client portfolio, utilising selling techniques to elevate high-potential clients and re-engage dormant customers.
- Manage client appointments to ensure the retention of top clientele and achieve personal sales targets.
- Capture client data and implement personalised reach-out campaigns using all available clienteling tools.
- Lead by example, demonstrating role model behaviour to drive strong business performance and outstanding customer service.
- Commit to continuous learning, maintaining excellent product knowledge, and leading product training for the team.
- Motivate and support the team in achieving boutique and individual targets, whilst staying aware of the local trading environment.
- Ensure an impeccable store environment, back-of-house (BOH) organisation, and personal grooming at all times.
- Implement all guidelines related to store and BOH management, participating in inventories and proactively reporting any structural repair needs.
- Monitor after-sales processes and follow up with clients to ensure impeccable service, complying with all Richemont policies.
- Support the management team with specific tasks, act as a main point of contact during their absence, and assist with daily closing checks and reporting.
HOW DO WE KEEP YOU SMILING?
As a significant member of the Chloe community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
After your application has been selected, our recruitment team will reach out to you to conduct an introductory call
1st Stage Stage – Interview with the Boutique Manager
2nd Stage – Interview with Country Manager / HR Manager
