Reference code: JR127458
Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.
MAIN PURPOSE
We are seeking a Wholesale Operation Manager to support sales team in Mexico and LATAM. Ensure efficient supply, inventory, and retail operations while aligning local market needs (Mexico/LatAm) with Montblanc’s global strategy—maximizing sales, service quality, and operational excellence.
An Operations & Planning Manager at Montblanc is the “engine behind sales”—ensuring the right products are in the right place, at the right time, with flawless execution.
KEY RESPONSIBILITIES1. Demand & Sales Planning
Build monthly/quarterly sales forecasts using historical data and market trends
Align forecasts with commercial strategy and product launches
Plan stock allocation across:
Retail boutiques
Wholesale partners
E-commerce
Adjust plans to meet sales targets and avoid stock imbalances
2. Inventory & Distribution Management
Control inventory levels, turnover, and stock coverage
Processing of Sales Orders and Updating Sales Estimates
Optimize product distribution across stores and channels
Rebalance stock between locations to maximize sell-through
Coordinate returns or transfers of excess inventory
Ensure correct product availability for events and launches
3. Supply Chain & Operations
Ensure smooth end-to-end supply flow (HQ → Mexico → stores/customers)
Monitor shipments, delays, and backorders
Manage ERP systems (often SAP) and product master data
Identify risks (e.g., customs, regulations in Mexico/LatAm) and solve proactively
4. Retail Operations Management
Oversee boutique operational excellence
Ensure compliance with global brand standards (luxury service, merchandising, security)
Support:
Store openings / renovations
Visual merchandising implementation
Manage operational budgets (expenses, CAPEX, store costs)
5. Performance Analysis & Reporting
Track KPIs such as:
Sales performance
Inventory turnover
Conversion rates
Deliver insights and recommendations to leadership
Translate data into actionable plans to improve profitability
6. Cross-functional Coordination
Work closely with:
Merchandising
Marketing
Finance
Supply
Training
Act as a bridge between HQ and local market (Mexico/LatAm)
Implement global projects locally and adapt them to the region
The preceding Key Responsibilities statements are intended to describe the general nature and level of work performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.
JOB PROFILE (for recruitment purpose only)
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Bachelor’s degree (Business, Supply Chain, Finance, or similar)
7–12+ years in:
Retail operations
Demand/supply planning
Luxury or fashion industry (preferred)
Strong analytical and forecasting skills
Experience with ERP systems (SAP commonly required)
Fluent English (Spanish + English critical for Mexico role)
Highly organized with meticulous attention to detail and excellent follow-up skills
Proactive, dynamic, and solution-oriented
Capable of thriving in a fast-paced, challenging, and changing environment
Flexible and adaptable to new tasks and situations
Innovative and driven to find effective solutions
Self-motivated and able to work independently
