Reference code: JR127892
The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.
For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.
Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.
We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.
That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.
Client Strategy & Development
- Develop and execute a regional client strategy aligned with global headquarters and APAC business objectives.
- Drive client acquisition, retention, reactivation, and lifetime value growth.
- Identify and nurture VIC (Very Important Client) and top-tier client segments.
- Monitor regional client KPIs and implement action plans to optimize performance.
Retail Partnership & Leadership
- Partner closely with Commercial Director and Head of retail to embed clienteling culture in stores.
- Train and coach store teams on client engagement, CRM usage, and luxury service excellence.
- Support store events, private appointments, and high-profile client activations.
- Ensure consistent client experience standards across all APAC markets.
CRM & Data Analytics
- Oversee CRM strategy and ensure effective utilization of client data.
- Analyze customer insights to identify trends, opportunities, and areas for improvement.
- Collaborate with global CRM teams to localize initiatives for APAC markets.
- Ensure data quality, compliance, and best practices across the region.
Events & Client Experiences
- Lead planning and execution of exclusive regional client events and brand activations.
- Partner with Marketing and Communications teams to create elevated, brand-aligned experiences.
- Identify strategic partnerships that enhance client engagement and brand desirability.
Performance & Reporting
- Track and report on client KPIs, including recruitment, retention, repeat purchase rate, and VIC growth.
- Provide regular performance updates and strategic recommendations to the Managing Director and global teams.
- Manage regional client budget effectively.
Qualifications & Experience
- 8–12+ years of experience in luxury retail, CRM, or client development roles.
- Proven track record in managing high-value client portfolios across multiple markets.
- Strong understanding of the Asia Pacific luxury consumer landscape.
- Experience working in a regional or multi-country capacity preferred.
- Excellent interpersonal, communication, and presentation skills.
- Strong analytical mindset with proficiency in CRM systems and data analysis tools.
- Ability to travel regionally as required.
Key Competencies
- Strategic thinking with strong commercial acumen
- Relationship-driven and client-centric mindset
- Leadership and influence across multicultural teams
- High level of discretion and professionalism
- Strong project management and organizational skills
