Operations Manager

Team Management & People Development

• Under the supervision of the Boutique Manager, designs the optimum organization, recruits the right profiles and ensures proactively talent pipe-line in his/her boutique. Drives performance and compensation management, ensures people development (career committees, mid-year discussions, training & development plans), motivates and reinforces engagement

• Is responsible for of the integration and training of new comers

• Ensures the day-to-day management, training, coaching and motivation of the boutique team

• Ensures the day-to-day management of the Care Service team

• Assists the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets

• Assists the Boutique Manager to monitor the boutique KPIs

Boutique Performance Management

• Assists the Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve Maison, boutique and category sales targets

• Leads the implementation and monitoring of the action plans

Boutique Operations & Administration

• Is responsible for the back office and administration of the boutique

• Ensures the execution and delivery in time of all boutique reports

• Oversees the boutique expenses

• Implements group, Maison and boutique policies, procedures and guidelines

Client Relationship & Portfolio Development

• Assists the Boutique Manager to ensure a unique and highly professional client service within the boutique

• Assists the Boutique Manager to implement and monitor the ROI on CRM programs and actions

• Acts as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Management and leadership skills

• Business acumen

• Strategic thinking

• Client Intelligence

• Excellent representation skills

• Structured and organized