Reference code: JR129011
Relevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.
HOW WILL YOU MAKE AN IMPACT?
Working closely with Retail teams, Regional Markets, Marketing, Digital and the Client Relations Centre, the role coordinates CRM communications, supports Sales Associate clienteling initiatives and delivers client engagement programmes including VIC events, gifting, trunk shows and partnerships.
The role also supports the coordination of global client activations across markets, ensuring alignment with Maison priorities, client engagement objectives and luxury service standards.
The role contributes to the development of scalable clienteling frameworks, CRM best practices and engagement strategies to ensure a consistent and elevated client experience across markets.
The role will also support elevated client experiences and engage directly with clients and external partners where appropriate.
Key Accountabilities:
Client Engagement & Activations
CRM & Clienteling
Reporting, Insights & Performance Management
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Extensive experience in CRM, client engagement, client development, loyalty, and omnichannel client experience.
Proven ability to support and coordinate client engagement initiatives, including events, personalised outreach, and relationship management.
Hands-on proficiency with CRM platforms, specifically Salesforce Service Cloud (reports, campaigns, client profiles) and Salesforce Marketing Cloud (emails, automations).
Strong analytical capabilities, including client engagement performance analysis and translating insights into actionable initiatives.
Experience coordinating cross-functional initiatives across Retail, Marketing, Digital, and regional teams.
Advanced proficiency in Excel and PowerPoint, with experience in CRM analytics and reporting tools.
Strong stakeholder management, collaboration, and communication skills, with the ability to influence across teams.
Highly organised, capable of managing multiple initiatives simultaneously, with a proactive approach to problem-solving.
Hospitality-led mindset, passionate about elevated client experience and personalised service in luxury environments.
Experience working in an international organisation, balancing strategic coordination with hands-on execution.
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
We value freedom, collegiality, loyalty, and solidarity
We foster empathy, curiosity, courage, humility, and integrity
We care for the world we live in
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- Initial screening call with Richemont Talent Team
- Interview with the Hiring Manager
- Interview with the HR Manager