Reference code: JR129530
HOW YOU WILL MAKE AN IMPACT
Reporting to the Regional Ecommerce Operations Assistant Manager, you will assist in end-to-end operations of both Cartier Ecommerce (Ecom) Operations and Staff Sales Process in SEAO region.
Your key responsibilities include:
Staff Sales Order Management
Act as the primary point of contact for all internal staff purchases across SEAO
Manage end-to-end fulfilment of orders for all staff sales
Handle staff inquiries on stock availability, delivery lead time
Manage stock transfers between networks and markets to fulfil staff sales orders
Coordinate with logistics and warehouse team for final mile deliveries
Maintain accurate records in SAP to ensure all pricing, discounts and shipping details are correctly applied
Work with HQ on catalogues and prices updates and ensure accuracy across all markets
E-Commerce Sales Order Management
Support daily Ecom operations by handling delivery inquiries and ad-hoc requests from CRC
Coordinate with warehouse and logistics to ensure timely dispatch and delivery
Manage packaging replenishments across markets according to their needs
Monitor and manage stock transfers from other networks to fulfil Ecom firm orders
Create purchase orders for HQ and monitor delivery to ensure timely receipt in SEAO
Maintain accurate inventory on all platforms, especially for markets with manual flows to ensure stock optimization on the websites
Proactively monitor automated workflows to prevent bottlenecks
Data Integrity & Reporting
Maintain meticulous records of all transactions and operational KPIs
Update weekly and monthly reports on order volumes, and statuses of open orders
Identify bottlenecks and propose improvements to workflows
YOUR PROFILE/KEY SKILLS
1 to 3 years of experience in e-commerce operations, supply chain or related functions, with experience managing regional scope
Familiarity with ERP systems (SAP) and e-commerce backend is a significant advantage
Strong organizational skills, including multitasking, planning, and prioritization
Good interpersonal and communication skills (verbal and written)
Exhibit excellent attention to detail and apply structured approach to problem-solving
Resilient under pressure and skillfully handling competing deadlines
Able to collaborate with diverse stakeholders across functions
