Reference code: JR130298
Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.
Leave Your Mark
We are seeking a commercially driven and people-focused leader to take ownership of our Collins Street Boutique, building a high-performing team, delivering outstanding client experiences and driving sustainable business growth.
This is an opportunity to leave a lasting impact on the people, performance and future success of one of Montblanc Oceania’s key boutiques.
Role Overview
The Boutique Manager is accountable for the overall performance of the Collins Street Boutique, leading through people, clients and commercial excellence. As the most senior leader within the Boutique, they develop high-performing teams, drive sustainable business growth and ensure the consistent delivery of exceptional client experiences and Maison standards.
Operating with an ownership mindset, the Boutique Manager creates the conditions for success through visible leadership, strong coaching and disciplined execution, ensuring both the team and the business perform at their full potential.
Key Focus Areas
- Team leadership and development
- Commercial performance and business growth
- Client development and CRM excellence
- Boutique standards, operations and compliance
- Talent development and succession planning
What Success Looks Like
- Builds a highly engaged and accountable team.
- Creates a culture of ownership, coaching and high standards.
- Drives sustainable commercial growth through strong leadership and execution.
- Develops meaningful client relationships and embeds clienteling into daily behaviours.
- Identifies and develops future talent.
- Leads from the front and creates an exceptional boutique experience.
Qualifications, Skills & Experience
- Leadership experience within luxury or premium retail environment.
- Proven success delivering commercial results and leading teams to achieve performance objectives.
- Exceptional communication, coaching and influencing skills.
- Demonstrated ability to develop talent, manage performance and build high-performing teams.
- Strong commercial and analytical capability.
- Experience driving CRM performance, client acquisition, retention and appointment generation.
- Strong stakeholder management and relationship-building capability.
- Experience leading through change, transformation or performance improvement.
- Sound judgement, decision-making and problem-solving capability.
- Experience within a luxury Maison or premium brand environment will be highly regarded.
Why Join Us?
At Montblanc, we are building more than exceptional boutiques – we are building exceptional teams.
You will join a collaborative and ambitious Oceania network where leaders support one another, share ideas and work together to elevate performance across the business. With significant investment in our boutiques, including Chadstone and the Sydney Flagship, this is an exciting time to be part of the Maison.
This role offers the opportunity to lead, develop and make a genuine impact while being supported by a leadership team committed to growth, development and long-term career progression across Montblanc and the Richemont Group.
The interview process:
- Step 1: Submit your application!
- Step 2: If your profile aligns, you will received a call from our TA team
- Step 3: Following a successful screening, you will be invited to interviews with TA, HR and Brand Director
- Step 4: With successful interviews completed, and contingent upon successful pre-employment checks, you will begin your journey with us.
