Reference code: JR130943
Since its creation in 1952 by Gaby Aghion, Parisian Maison, Chloé, has championed a vision of liberated and free femininity. Driven by a desire to challenge the rigid codes and silhouettes of 1950s haute couture, Gaby Aghion defined an elevated, accessible and vibrant perspective on fashion. One that could accompany women in their newly freer daily lives, allowing for freedom of movement.
From its beginnings, Chloé has distinguished itself through a culture of collaboration, consistently showcasing new talents including Karl Lagerfeld, Stella McCartney, Phoebe Philo, and Clare Waight Keller. At the heart of this collaborative creativity is a desire to bring together the Maison values and savoir-faire, to cultivate a Youthful Spirit and a sense of Freedom, Optimism, Collective and Authenticity. To this day, these are our core values which inspire every member of the Chloé Maison.
Under the current creative direction of Chemena Kamali, the Maison is writing a new chapter in its history. True to Gaby Aghion's legacy, we place our clients at the heart of everything we undertake, whether through the quality of our creations or the attention paid to their experience with the Maison, which aims to be unique and memorable.
Client Strategy & Business Development
Define and lead the regional Client Strategy, adapting the Maison's global vision to local market dynamics and business opportunities.
Drive client acquisition, retention, reactivation and loyalty initiatives to support commercial objectives and sustainable business growth.
Partner with Country Managers and Store Directors to translate strategic priorities into actionable client development plans.
Monitor business performance and identify opportunities through client analytics, market trends and commercial insights.
Ensure alignment between Retail, CRM, Marketing and Merchandising to deliver an integrated client journey across all touchpoints.
Client engagement & Experience
Lead the execution of clienteling programs across Europe, ensuring consistency, excellence and alignment with Maison priorities.
Develop and oversee personalized client engagement initiatives including one-to-one outreach, events, gifting and exclusive experiences.
Optimize client segmentation strategies and activation plans to maximize conversion, retention and lifetime value.
Promote best practices and foster a culture of client excellence across the boutique network.
Measure campaign effectiveness and continuously optimize initiatives based on ROI and client performance.
Management of a yearly budget.
Reporting & Analytics & CRM
Own regional client KPIs, dashboards and performance reporting, providing actionable recommendations to senior leadership.
Analyze client behaviors, purchasing patterns and business trends to identify growth opportunities.
Collaborate with CRM, Data and IT teams to improve clienteling tools, reporting capabilities and digital adoption.
Ensure high-quality CRM data and support continuous improvement of client data governance.
Monitor adoption of clienteling tools and coach retail teams to maximize usage and effectiveness.
Defining monthly and quarterly Clienteling incentives for the boutiques (in addition to targets/objectives)
The implementation, monitoring, and organization of all in-store animations, as well as VIC activations (e.g., VIC dinners, VIC Day, etc.)
Leadership & Collaboration
Lead, develop and coach the regional Client team while fostering collaboration across markets.
Act as the regional expert and ambassador for client development, sharing best practices and driving continuous improvement.
Build strong partnerships with global and regional stakeholders to ensure alignment on strategic initiatives and priorities.
Management
Manage a regional Client Development team (1 Client Manager and 1 Intern).
Coach and influence Store Directors and boutique leadership teams across Europe without direct reporting lines.
Foster a high-performance, client-centric culture through coaching, governance and continuous knowledge sharing.
Travel across markets
