Reference code: JR131587
At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities
The Senior Manager, Network Development is responsible for leading the end-to-end coordination of retail development projects from initial business brief through boutique opening on a specific regional scope.
Acting as the central orchestrator across multiple functions, the role ensures strategic alignment, governance, operational readiness, and successful execution of new boutique openings, relocations, renovations and expansions.
The position serves as the key connector between Retail Performance, Real Estate, SDP, Retail Operations, HR, Client, Product, Marketing, Finance, and HQ stakeholders to translate business objectives into executable plans and deliver exceptional boutique openings across North America.
Key Responsibilities
1. Lead Brief Phase Development & Project Definition
- Coordinate the development of boutique project brief and business cases for new boutiques, relocations and expansions.
- Consolidate inputs from Commercial, Finance, SDP, Real Estate, Product, and Regional stakeholders.
- Develop and maintain sales forecasts, boutique ambition, organizational assumptions, and strategic rationale.
- Facilitate project validation and governance reviews with Regional and HQ partners.
- Ensure alignment between commercial objectives, operational requirements, and project investment decisions.
- Support APS launch and transition from concept approval into project execution.
2. Orchestrate 360° Boutique Openings
- Lead cross-functional taskforces for boutique openings, expansions, and relocations.
- Establish and manage integrated project plans covering all workstreams, including:
- Retail Operations
- HR & Recruitment
- Product & Assortment
- Client Development
- Marketing & Communications
- Training & Learning
- IT & Security
- Facilities & Services
- Ensure timely delivery of milestones, dependencies, and critical path activities.
- Drive risk identification, mitigation plans, and escalation where necessary.
- Maintain executive visibility and governance throughout project execution.
3. Governance, Planning & Stakeholder Management
- Establish project governance frameworks and meeting cadences.
- Facilitate decision-making among cross-functional and international stakeholders.
- Prepare executive-level updates, steering committees, and ExCo presentations.
- Define ownership, responsibilities, and RACI models throughout project lifecycles.
- Build strong partnerships across Regional, HQ, and Richemont functions to ensure project success.
4. Operational Readiness & Boutique Launch
- Lead readiness assessments from 18 months pre-opening through launch and post-opening stabilization.
- Coordinate recruitment, training, client strategy, operational readiness, assortment planning, and boutique activation.
- Ensure all functions are aligned to opening objectives and timelines.
- Drive lessons learned and continuous improvement following openings.
- Orchestrate the post-opening phase, including continuous improvement based on the learnings of the development and operations on site after the opening.
5. Project Management Excellence
- Develop and maintain project management tools, dashboards, critical paths, and reporting standards.
- Track progress, risks, budget impacts, and key decisions across all projects.
- Standardize methodologies and best practices for boutique opening governance.
- Contribute to the ongoing evolution of the Network Development operating model.
Profile
Education & Experience
- Bachelor's or Master's degree in Business, Engineering, Architecture, Project Management, Retail Management, or related field.
- 8–10 years of experience in project management, retail development, operations, or luxury retail.
- Proven experience leading large-scale, cross-functional projects with multiple stakeholders.
- Experience in boutique development, retail expansion, store openings, hospitality, or luxury environments strongly preferred.
Technical Skills
- Strong project management expertise.
- Excellent stakeholder management and influencing skills.
- Ability to manage multiple projects and priorities.
- Advanced PowerPoint and Excel capabilities.
- Experience with project planning and governance tools.
Leadership Competencies
- Strategic thinker with strong business acumen.
- Exceptional organizational and execution skills.
- High level of ownership and accountability.
- Collaborative and relationship oriented.
- Ability to operate effectively within matrix organizations.
- Strong communication skills.
We Offer
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Expected salary range: $130,000 to $150,000 plus incentives.
