Reference code: JR133597
Surrounded by his family and guided by his strong entrepreneurial mindset, Georges-Edouard Piaget decided, in 1874, to create a watchmaking workshop in La Côte-aux-Fées, a small village in the middle of the Swiss mountains of the Jura.
Since that day, Piaget has pushed the limits to “do what has never been done before” and crafts sophisticated and flamboyant watches and jewellery creations.
Within the walls of our Ateliers de l’Extraordinaire, our master artisans continue to harness rare skills that have been preserved and perfected from generation to generation.
Today, Piaget’s exceptional craftsmanship is celebrated worldwide, supported by a strong global presence and a dedicated network of client support and retail colleagues who bring the spirit of our Maison to life every day.
KEY RESPONSIBILITIES
Client Event Design & Execution
Proactively research competitor clienteling activities to identify market best practices and innovative clienteling solutions
Partner with boutique management to design and implement tailored monthly action plans for each boutique across both HK and MC markets. Consolidate boutique’s calendar of events, activations, and VIP gifting
Establish event targets and KPIs (e.g., number of appointments, total sales, average price per transaction). Consistently track progress to ensure target achievement
Manage event budgets, track expenses, and ensure cost-effectiveness while upholding the highest standards of quality
Provide on-site support during events to ensure seamless execution
Closely monitor and push forward post-event follow-up
Collect and analyze both quantitative and qualitative feedback from events to locate areas for enhancement and address any roadblocks to success
External Partnership Management
Proactively cultivate relationships with third parties such as personal shopper managers, hotels, banks, private clubs, etc.
Seek exclusive benefits and sponsorships from partners for Piaget clients to enhance client treatment and foster loyalty
Incentivize partners to refer their clientele to Piaget by providing benefits such as co-branded event opportunities, exclusive shopping privileges, to facilitate recruitment of new clients
Source, select, and manage a network of high-quality vendors, including caterers, decorators, service providers, to support event execution with services that align with Piaget’s brand standard
Client Data Analysis
Communicate with boutique staff to ensure completed data capture with high accuracy
Analyze client interactions, preferences, and purchase history to identify trends to develop future engagement strategies
REQUIREMENTS
With relevant experience in handling Hong Kong & Macau market
5+ years of proven experience in Retail Operation / Client Development role
Strong network and understanding in the luxury retail industry
Bachelor’s degree holder in a related field
Excellent written and verbal communication skills
Business fluency in English
Detail oriented with the ability to manage multiple projects simultaneously
A team player with the ability to build strong relationships with colleagues both in the office and frontline
SAP and Microsoft Office software
