Reference code: JR133904
Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.
At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Client Data Insight
- Supports in the development of weekly/monthly dashboards in order to increase client knowledge at the region, boutique and sales associate level
- Segments the database as per guidance from Client Development Manager with the view of driving growth and accuracy for targeted activities
- Translates database insights (purchase behaviour, client journey…) into predictive purchase behaviour: product, seasonality, nationality…to maximise commercial opportunities
- Grows & maintains client database, using insights to drive best in class CRM/Clienteling programs, AVT and total TO
- Use data driven insights to improve client selection for all clientelling activities
Client Performance
- Supports the application and monitoring of CRM program strategies and calendar implementation, that drives engagement, recruitment, upgrade and loyalty, paying attention to the maturity of each market
- Helps to deliver strong CRM contribution towards total retail sales, enriching 360 client communication and treatment plans
- Measures performance results/progress via ROI on all CRM and Client Experience programs
- Develops strong and supportive relationships with cross-functional groups (CRM & CX team members, Sales teams, Customer service, Training, Logistic, Marketing & communication, Regional offices, Line manager, …) to enhance achievement of objectives
CRM / eCRM tools
- Drives 100% adoption of CRM tools; salesforce, clientelling app, Marketing automation, etc.
- Enriches the dashboard tools to deliver deeper and more actionable insight
- Supports in the development of local campaign tools (eCRM, Messaging tools) approved by HQ and closely liaise with boutiques for strong implementation
