Reference code: JR133904
Qui sommes-nous ?
Une Maison de Joaillerie & Haute Joaillerie qui valorise des savoir-faire exceptionnels dans un univers empreint de créativité, d'enchantement, de culture et de poésie !
En nous rejoignant, vous côtoierez nos experts passionnés et vous contribuerez aux différents projets qui permettent à la Maison de se réinventer régulièrement. Notre Maison recherche des personnes aux multiples talents qui contribuent à la transmission et au développement de ses expertises avec exigence et bienveillance.
Chez Van Cleef & Arpels, nous sommes fiers d’accueillir des talents aux parcours et expériences variés. Nous sommes convaincus que cette richesse de perspectives nourrit la créativité et le savoir, pour atteindre l’excellence.
Client Data Insight
- Supports in the development of weekly/monthly dashboards in order to increase client knowledge at the region, boutique and sales associate level
- Segments the database as per guidance from Client Development Manager with the view of driving growth and accuracy for targeted activities
- Translates database insights (purchase behaviour, client journey…) into predictive purchase behaviour: product, seasonality, nationality…to maximise commercial opportunities
- Grows & maintains client database, using insights to drive best in class CRM/Clienteling programs, AVT and total TO
- Use data driven insights to improve client selection for all clientelling activities
Client Performance
- Supports the application and monitoring of CRM program strategies and calendar implementation, that drives engagement, recruitment, upgrade and loyalty, paying attention to the maturity of each market
- Helps to deliver strong CRM contribution towards total retail sales, enriching 360 client communication and treatment plans
- Measures performance results/progress via ROI on all CRM and Client Experience programs
- Develops strong and supportive relationships with cross-functional groups (CRM & CX team members, Sales teams, Customer service, Training, Logistic, Marketing & communication, Regional offices, Line manager, …) to enhance achievement of objectives
CRM / eCRM tools
- Drives 100% adoption of CRM tools; salesforce, clientelling app, Marketing automation, etc.
- Enriches the dashboard tools to deliver deeper and more actionable insight
- Supports in the development of local campaign tools (eCRM, Messaging tools) approved by HQ and closely liaise with boutiques for strong implementation
