Reference code: JR134528
MAIN OBJECTIVES OF THE ROLE
The Learning Operation Coordinator or Assistant Manager supports and drives Learning & Organizational Development (L&D) projects in Japan, supporting local business goals and international learning initiatives to deliver high-quality employee and customer experiences.
In this role, you will lead the planning and execution of internal communication strategies for the learning community while managing end-to-end project operations. Working closely with internal stakeholders and external vendors, you will ensure efficient project delivery and active engagement across the organization.
KEY RESPONSIBILITIES
Key responsibility 1
Project Management & Operational Execution
- Project Coordination: Plan, schedule, and execute L&D/HR projects in Japan, ensuring tasks are delivered on time and within scope.
- Operational Excellence: Manage day-to-day learning operations, including logistics, platform administration, participant tracking, and program evaluation.
- Deliverable Tracking: Monitor project milestones, key performance indicators (KPIs), and prepare regular status updates for leadership.
- Drive the digitalization and automation of departmental workflows and learning processes to enhance team efficiency and collaboration
Key responsibility 2
Internal Communication & Community Engagement
- Communication Planning & Execution: Draft, schedule, and publish internal communications (e.g., newsletters, intranet updates, event announcements) to keep employees informed and engaged.
- Community Building: Support and nurture the internal learning community by promoting initiatives, facilitating discussions, and collecting feedback.
- Change Support: Assist in change management by delivering clear, engaging, and timely messages across internal channels.
Key responsibility 3:
Stakeholder Collaboration & Vendor Management
- Cross-Functional Collaboration: Partner effectively with internal business teams, HR, and global L&D members to coordinate project requirements. Vendor & Partner Liaison: Work with external training providers and vendors to manage logistics, contracts, and program scheduling.
Required:
- Experience: 2–4 years of professional experience in Project Management, Project Coordination, Business Operations, or Corporate Communications.
- Project Management Skills: Strong organizational and multi-tasking abilities with a proven track record of managing projects from start to finish.
- Communication Skills: Excellent written and verbal communication skills in both English and Japanese to draft internal messaging and liaise with stakeholders.
- Proactive Mindset: Self-motivated, detail-oriented, and comfortable working hands-on in a dynamic environment.
Nice to Have:
- Experience or background in Learning & Development (L&D), HR operations, or Organizational Development.
- Experience in creating content or managing internal communication channels (e.g., SharePoint, Teams, newsletters).
