Reference code: JR135423
HOW YOU WILL MAKE AN IMPACT
In this role, you will efficiently assist the Boutique Director/Manager to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client experience in the boutique.
Your key responsibilities include:
360° BOUTIQUE DAILY OPERATIONS
• Maximize efficiency through optimized staff scheduling including Boutique Management Coverage & Floor Leadership.
• Promote and animate Continuous Improvement.
• Ensure boutique security & safety procedures are communicated and implemented.
• Proactively resolve on the floor operational and service issues to ensure an exceptional client experience.
• Act as the primary operational contact for immediate needs, problem-solving, and decision-making, ensuring smooth daily operations and enabling teams to focus on client engagement.
TEAM LEADERSHIP
• Team Culture: cultivate excellence, continuous improvement, empowerment, celebrate successes and ensure team well-being
• Floor Leadership: schedule and maintain regular Floor Leadership duties to be close to the team and clients
• Team Management: recruit, develop and inspire a high-performing client-centric team
• Team Development: identify team skills (strengths and gaps), define learning development priorities and ensure relevant training is scheduled and completed
• Promote Chez Cartier principles
BRAND IMAGE & AMBASSADORSHIP
• Ensure boutique meets standards for brand image: Impeccable displays and boutique maintenance. Drive excellence for boutique team wardrobe & grooming standards.
• Ensure boutique hospitality standards are communicated and implemented.
• Act as an active member of the local Boutique Management Community.
STOCK MANAGEMENT & FLOWS
• Manage efficiently assets, inventory, and supplies to ensure optimal availability, accuracy, security, and smooth replenishment.
• Implement robust loss prevention strategies and ensure strict adherence to all internal policies and external regulations.
• Maintain efficient stock standards to directly contribute to sales target achievements.
• Oversee reservations, manage repairs and spare parts, and monitor in-transit reports to proactively address exceptions.
• Drive efficient back-of-house execution.
• Lead project and change management, acting as key referent for the local Retail Operations teams.
COMPLIANCE, MAINTENANCE & DIGITAL OPERATIONS
• Foster ongoing education and promote compliance awareness across the boutique team.
• Leverage expert knowledge of Group and Maison procedures and policies to manage all internal processes, ensuring successful audit preparation and outcomes.
• Lead the adoption and effective utilization of digital tools and systems within boutique operations.
• Oversee boutique maintenance to ensure the premises consistently align with the Brand's image.
FLOOR LEADERSHIP
• Ensure the smooth reception of clients and flow of traffic in boutique
• Maintain a clean and welcoming boutique environment and ensuring well-maintained visual merchandising displays
• Manage daily boutique operations, opening and closing procedures, and ensuring strict adherence to all Cartier and Richemont compliance and procedures.
YOUR PROFILE/KEY SKILLS
• You possess boutique operations and organisational skills and compliance experience
• You are people and results oriented, service focused and have strong analytical skills
• You are fluent in English, Mandarin is a plus
• You have good knowledge of digital operations and use of digital tools
HOW DO WE KEEP YOU SMILING?
• A great opportunity to be an integral contributor of the dynamic commercial team to pave the accelerated growth for SEAO
• Potential opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level
YOUR JOURNEY WITH US:
• After being shortlisted, you will meet the Talent Sourcing Manager to get to know YOU
• You will have the opportunity to meet with our HRBP, Boutique Manager and Retail Director to assess your fit to this role and give you as a preview as well an overview of the team dynamics and company culture
• If you are the successful candidate, discover and immerse yourself in the world of the Maison
