Reference code: JR122199
Qui sommes-nous ?
Une Maison de Joaillerie & Haute Joaillerie qui valorise des savoir-faire exceptionnels dans un univers empreint de créativité, d'enchantement, de culture et de poésie !
En nous rejoignant, vous côtoierez nos experts passionnés et vous contribuerez aux différents projets qui permettent à la Maison de se réinventer régulièrement. Notre Maison recherche des personnes aux multiples talents qui contribuent à la transmission et au développement de ses expertises avec exigence et bienveillance.
Chez Van Cleef & Arpels, nous sommes fiers d’accueillir des talents aux parcours et expériences variés. Nous sommes convaincus que cette richesse de perspectives nourrit la créativité et le savoir, pour atteindre l’excellence.
Are you a good match?
- Do you have experience in luxury/high-end retail or online client service, clienteling, and sales?
- Do you possess a strong hospitality mindset, dedicated to exceptional client service and collaborative teamwork?
- Do you demonstrate flexibility, curiosity, and agility in a multi-tasking environment?
- Do you have excellent non-face-to-face communication skills (verbal and written)?
- Do you have proficiency in basic PC skills (Outlook, Excel, PowerPoint, Word) and English reading comprehension (including using English-interface tools and understanding basic English emails and manuals)?
What are we expecting from you?
The Ambassador's role is to contribute to online boutique sales and client satisfaction through phone, chat, email, and LINE communication, captivating clients by sharing the Maison's history, craftsmanship, and creation narratives.
- Proactively engage in outbound clienteling to cultivate repeat clients and build strong relationships with existing clients.
- Process online orders and collect client data.
- Collaborate closely with other departments and boutiques to address client inquiries/requests regarding boutiques and events, ensuring a seamless client experience with a hospitality mindset.
More than a role…. We recruit for a career!
If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.
The recruitment process
Send your application online with your CV If your profile matches our search, you will be contacted by our HR team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful. You will meet with HR, CRC Manager and Online Retail Senior Manager.
