Reference code: JR125215
Guidée par une inépuisable soif d’innovation et de créativité, inspirée par les paysages naturels et paisibles de sa Vallée de Joux natale, Jaeger-LeCoultre se caractérise depuis 1833 tant par sa maîtrise des complications que par la précision de ses mécanismes. Baptisée « l’horloger des horlogers », la Manufacture témoigne d’un esprit d’innovation permanent qui lui a permis de créer plus de 1’400 calibres différents et d’obtenir plus de 430 brevets. Portés par 190 ans d’expertise, les horlogers de la Grande Maison conçoivent, produisent, décorent et subliment des mécanismes dotés d’un niveau de sophistication et de précision incomparable, associant passion et savoir-faire séculaire, reliant le passé à l’avenir – des pièces d’exception qui se révèlent à la fois intemporelles et dans l’air du temps. Avec 180 savoir-faire réunis sous un seul et même toit, la Manufacture crée des montres qui associent ingéniosité technique et beauté esthétique d’une façon unique et parfaitement reconnaissable.
Jaeger-LeCoultre is looking for sales professionals who have a demonstrated track record in building client relationships and driving sales performance. As an Ambassador of the Maison, you are expected to achieve and exceed sales targets, as directed by management, and proactively develop a client portfolio while ensuring a luxury client experience. Participate in the daily operations of the boutique.
Sales Achievement & Client Development
Consistently achieve and/or exceed the monthly sales target, as directed by management.
Cultivate strong client relationships whether in or outside the boutique representing the organization
Demonstrate ability to proactively bring in new and develop existing clientele
Develop high watchmaking and bespoke sales
Ensure each client receives exceptional customer service
Provide expert product knowledge and Maison history
Assist clients with Customer Service needs, before or after sales
Maintain brand’s high standards.
Client Relationship Management
Cultivate strong client relationships through exceptional service and Maison-specific CRM initiatives
Standards of CRM outreach for clienteling, client follow-up are maintained.
Partnering with Management to develop a plan for clients and prospects.
Consistently and accurately, capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
Appropriately resolve client issues/concerns and escalate as needed to Management.
Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.
Daily Boutique Operations
Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
Assist in the merchandising and daily maintenance of displays and back-stock
Actively participate in daily and annual inventories and cycle counts to prepare and ensure full compliance
Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
WHAT ABOUT YOU?
3+ years previous experience in watches or high-value luxury product sales preferred.
Strong understanding of Customer Service needs and customer priorities.
Excellent computer skills
SAP exposure is a plus
Spanish highly appreciated
Excellent interpersonal and communication skills are required
Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
Self-starter with team-player approach
Must be available to work retail hours including nights and weekends
We offer a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Expected Salary Range: $23-$25/ hour
Salary will be determined based on relevant skills and experience.
