Reference code: JR131043
Qui sommes-nous ?
Une Maison de Joaillerie & Haute Joaillerie qui valorise des savoir-faire exceptionnels dans un univers empreint de créativité, d'enchantement, de culture et de poésie !
En nous rejoignant, vous côtoierez nos experts passionnés et vous contribuerez aux différents projets qui permettent à la Maison de se réinventer régulièrement. Notre Maison recherche des personnes aux multiples talents qui contribuent à la transmission et au développement de ses expertises avec exigence et bienveillance.
Chez Van Cleef & Arpels, nous sommes fiers d’accueillir des talents aux parcours et expériences variés. Nous sommes convaincus que cette richesse de perspectives nourrit la créativité et le savoir, pour atteindre l’excellence.
Are you a good match?
- Do you have basic knowledge/experience of e-com logistics, order management and e-com system?
- Do you have good communication and collaboration skills with structured problem-solving skills that is client & service oriented?
- Do you have attention to details?
- Are you proactive and self-motivated?
- Do you have native Japanese and intermediate reading/writing English skills?
If this is the case, then we would love to hear from you!
What are we expecting from you?
With the growing and dynamic context for Online, the Online Retail Operations Coordinator supports the efficiency of the day-to-day operational activities and makes sure that the VCA e-boutique continues to provide excellent service and experience levels to our clients.
- You will monitor and manage all web and phone orders with an anticipative mindset, including sales and shipment, returns & exchanges, delivery issues, special client requests & complaints through contact with key Online Retail stakeholders.
- You will arrange stock transfer from e-boutique to boutique vice versa. Raise request to supply chain team in case of stock shortage.
- You will act as SAP key user: reporting issues and perform testing for releases.
- You will support the implementation of new IT tools, processes, and projects.
More than a job …We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The Recruitment Process:
Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet with HR, Online Retail Senior Manager, Regional Retail Director, and Japan President.
