Reference code: JR133375
Richemont gestisce alcune delle Maison di beni di lusso più importanti al mondo, in particolare nel settore della gioielleria, orologeria pregiata e accessori premium. Ogni Maison rappresenta l’orgoglio di una tradizione di stile, qualità e artigianato che Richemont cerca di preservare nell’identità e eredità di ognuna delle sue Maison. Allo stesso tempo, impegniamo le nostre forze nella creazione e nel design di prodotti innovativi che mantengano i valori delle nostre Maison, con un processo costantemente creativo.
Strategic Leadership & Operational Excellence
- Define a hospitality program and services roll-out aligned with Richemont standards;
- Deliver high level services (reception, events, F&B, conciergerie…), proactively identify and address operational challenges across the portfolio.
- Manage all Food & Beverage services, including the cafeteria, catering service, coffee corners, VIP support, encompassing budget management, strategy definition, and seamless execution.
- Provide ongoing support to Maisons to enhance the workplace experience and apply our Hospitality guidelines respecting a seamless and elevated service for all.
- Manage service providers across the portfolio, identifying synergies to ensure efficiency and service quality through an Integrated Facility Management (IFM).
- Coordinate all our conference center bookings, set-up, VIP demands, F&B services and activations.
- Create and develop a concierge services offer for all sites.
- Manage stock and inventories within the scope of responsibility
- Manage local projects and ensure successful implementation of digitalization and automation initiatives for offices and hospitality experience (Visitor Management etc.).
- Demonstrate agility and adaptability in multitasking, consolidating and summarizing offices event requirements - Coordinate when needed workplace activations.
- Implement KPI and SLA’s monitoring and reporting to enable continuous improvement of services quality.
- Develop and monitor operating budgets with a focus on performance and synergy.
- Guarantee regulatory compliance across the entire scope, including Sustainability requirements.
- Creation of purchase orders and invoicing follow-up for the scope of responsibility.
Communication & Relationships
- Promote collaboration with internal division (Maisons and Richemont) following correct lines of communication and best practices sharing.
- Facilitate seamless events and operations through effective Change Management and Communication, ensuring engagement and alignment.
- Maintain positive communication with suppliers and partners, fostering strong collaboration.
- Structure and develop Workplace & Hospitality team to reflect the 4 pillars.
- Ensure solid communication with Local, Regional and Group.
Education
- Bachelor’s or Master’s degree from a business school, Hospitality school, or equivalent.
- Specialization in Hotel industry, hospitality or luxury retail is mandatory.
Experience
- 5 to 8 years of experience in hotel or service office management, ideally in the luxury industry.
- Proven experience managing multi-site portfolios in an international environment.
- Fluent English is essential; additional languages are a strong asset.
Key skills
- High standards, attention to detail and results-oriented mindset.
- Strong project management proficiency.
- Humility, responsiveness, agility and communication skills with stakeholders at all levels.
