Reference code: JR133904
반클리프 아펠은 아름답고 창의적인 환경가운데 탁월한 노하우와 탄탄한 헤리티지를 보유한 하이 주얼리 메종입니다. 우리 메종은 자신의 전문성을 개발하고 전수하는 데 몰두하는 진취적이며 재능 있는 인재를 찾고 있습니다.
반클리프 아펠에서 여러분은 열정적인 전문가들과 함께 메종의 혁신을 이끌어가게 될 것입니다.
우리는 다양한 경험과 배경의 인재를 채용하고 있습니다. 다양성과 포용성 안에서 창의성과 지식이 극대화되어 탁월함을 만들어간다고 확신하며 더욱 다양하고 상호 보완적인 팀을 만들기 위해 지속적으로 노력하고 있습니다.
Client Data Insight
- Supports in the development of weekly/monthly dashboards in order to increase client knowledge at the region, boutique and sales associate level
- Segments the database as per guidance from Client Development Manager with the view of driving growth and accuracy for targeted activities
- Translates database insights (purchase behaviour, client journey…) into predictive purchase behaviour: product, seasonality, nationality…to maximise commercial opportunities
- Grows & maintains client database, using insights to drive best in class CRM/Clienteling programs, AVT and total TO
- Use data driven insights to improve client selection for all clientelling activities
Client Performance
- Supports the application and monitoring of CRM program strategies and calendar implementation, that drives engagement, recruitment, upgrade and loyalty, paying attention to the maturity of each market
- Helps to deliver strong CRM contribution towards total retail sales, enriching 360 client communication and treatment plans
- Measures performance results/progress via ROI on all CRM and Client Experience programs
- Develops strong and supportive relationships with cross-functional groups (CRM & CX team members, Sales teams, Customer service, Training, Logistic, Marketing & communication, Regional offices, Line manager, …) to enhance achievement of objectives
CRM / eCRM tools
- Drives 100% adoption of CRM tools; salesforce, clientelling app, Marketing automation, etc.
- Enriches the dashboard tools to deliver deeper and more actionable insight
- Supports in the development of local campaign tools (eCRM, Messaging tools) approved by HQ and closely liaise with boutiques for strong implementation
